View All Jobs 1428
Customer Service Specialist - Remote Eligible
Create expert customer content to enhance user experience and support.
Remote
Entry Level
$52,000 - 60,000 USD / year
1 month ago
✨ About The Role
- The role involves acting as the first point of contact for all customer support questions via phone, email, and social media.
- The candidate will create an exceptional, personalized service experience for Odeko customers in the Pacific Northwest region.
- Troubleshooting user problems with the Odeko app is a key responsibility of this position.
- Documentation of all support contacts in a CRM system is required to maintain accurate records.
- The role includes making recommendations to improve the customer experience based on user feedback and inquiries.
- Cross-functional partnership with various teams such as Account Management, Sales, Tech, and Operations is necessary to resolve customer issues promptly.
- Proactively creating expert customer content, such as helpdesk articles and webinars, is part of the job.
- The candidate will be responsible for owning performance goals related to customer satisfaction metrics like NPS and CSAT.
⚡ Requirements
- The ideal candidate should have a passion for customer care and a genuine desire to help customers resolve issues.
- A minimum of 1 year of experience in customer service is required to ensure familiarity with customer support processes.
- Strong problem-solving skills are essential, with the ability to think creatively to resolve difficult situations.
- Excellent writing skills and impeccable attention to detail are necessary for effective communication with customers.
- Candidates should be comfortable in a fast-paced environment that is subject to rapid change and uncertainty.
- A high level of comfort and familiarity with smartphone applications (both iPhone and Android) is important for troubleshooting user problems.
- The ability to balance multiple tasks and customer needs simultaneously is crucial for success in this role.
- Flexibility in scheduling, including willingness to work off-hours and weekends, is expected.
Customer Service Specialist - Remote Eligible
Remote
$52,000 - 60,000 USD / year
Support
About Odeko
Our operations software makes it easier to run--and grow--your cafe