Team Leader Operations

Join The Future Of Energy

The mission of Octopus Energy is to make renewable energy accessible to all. Through technology, we are leading the global energy revolution, offering clean energy at affordable prices and excellent customer service.

In Octopus Energy, we do not like bureaucracy, too strict rules, and unclear commercial offers. We want to revolutionize the Italian energy market. To do this, we are looking for motivated people who share our values.

If you do not like challenges, do not send us your application ;)

We are expanding our team and opening our offices in Rome, to continue changing the way people experience energy.

If you care about the future of the planet and want to make a concrete contribution to change, join our Roman team! Here’s why you might fall in love with Octopus Energy:

We Are Different

You won’t believe it until you start working here. During interviews, we try to explain what it means to work at Octopus, but the truth is that until you are immersed in our culture, you will not really realize that Octopus is a unique place.

In Octopus, you are not a number. You are a human being and we treat you as such. And that’s how we want to make our customers feel too. Your mission will be to help them - a sincere and spontaneous help, a support that makes a difference.

You will talk to customers, listen to their needs, and commit to finding a solution to their requests. We treat our customers like our grandmothers (no offense to our grandmothers) - with patience, kindness, and love. We could tell you many stories about our customers, from the gifts they occasionally bring us, to the messages they write to us.

We Call It The Octopus Effect

It won’t take long before its tentacles wrap around your heart too. Your colleagues will be some of the most extraordinary people you will ever have the chance to call friends.

They are an enthusiastic, determined, and curious team that loves to be part of the revolution that is shaking up the energy industry and humanizing customer service.

We Want To Tell You The Truth - It’s Not Easy

Learning in a fast-paced and ever-changing environment is not for the faint-hearted. Every day you will come across problems you have never seen before and you will be tasked with finding solutions, the secret is to ask questions, share ideas, and drive change.

There is a lot (and we mean a lot) to learn and a lot of work to do. Just when you think you know everything there is to know, something changes. We will help you train and we will strive for your development.

Are you interested in contributing to the creation of an exceptional work environment where members feel valued, challenged, encouraged, and supported?

Being a Team Leader is an incredibly dynamic role, where responsibilities evolve as the company grows. You will be responsible for your team of clients, which means constantly thinking and helping the team to focus on the best strategies to achieve goals. We are looking for someone who has experience in managing a team, who is a point of reference for their team members, and who is able to manage most of the issues.

We are looking for people who can take responsibility, communicate effectively, and be focused on both team and company objectives. You will be an exemplary leader, so we are looking for someone with the ability to influence and motivate their team, inspiring them to do their best.

What You Will Do

• Support the team operationally when necessary, for example, by answering calls or emails.
• Collaborate effectively with other teams to address and find solutions to problems that cannot be resolved independently.
• Coordinate the daily operations team, defining priorities (for example, between customer contact activities and occasional projects), planning, and supporting the team in managing the incoming volume to ensure excellent customer service.
• Work individually with team members: are they carrying out the agreed activities day by day? Do they need help in defining priorities?
• Identify additional training needs and opportunities for their development.
• Manage ongoing training (and coordination of any additional supports) for new team members after their onboarding.
• Create and continue to promote a positive but ambitious team culture, supporting the team’s success and growth.
• Monitor and maintain the management times of calls and requests in line with expectations.
• Manage team leave and overtime to ensure sufficient coverage, monitoring sickness or other occasional absences through the management system.
• Share relevant information with the operational team (for example, technological or organizational changes).
• Interact actively with the team, allowing each member to provide feedback, ask questions, and raise concerns.
• Ability to manage stress, including that of team members.

What Else You Will Like Here

• Octopus Energy represents a unique culture: an organization where people learn, make decisions, and build more quickly. Where people work autonomously on projects that break molds. We want your hard work to be rewarded with benefits that really interest you!
• Equity Options Scheme - own your part of the company, stock options in the entire Octopus Energy Group: we all work together for success
• Focus on your well-being - we support you with concrete benefits such as meal vouchers and free access to psychological wellness sessions.
• Office culture - every week, on Fridays, we all come together (this also happens virtually) for company updates and a toast - we call it Family Dinner.

Some More Details

• Office: Rome city center (IN PRESENCE: this is a team job and is best done with the help and support of everyone in the office :) )
• Availability: immediate
• Schedule: full time