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Product Support Engineer - Remote Eligible

Create various types of topic-based content to assist customers
1 month ago

✨ About The Role

- Providing technical assistance to customers for Altium Designer and related products - Actively monitoring and providing online support through various mediums - Troubleshooting and resolving technical questions and issues raised by customers - Managing and monitoring customer issues on a daily basis - Expanding technical knowledge by exploring technical content and Altium products
- Bachelor’s degree in Electrical engineering, Electronics engineering, or related field, or 2+ years’ experience in PCB Design space - Knowledge of the Electronics Industry is preferred - Excellent verbal and written communication skills with peers and customers - Ability to troubleshoot complex issues - Comfortable collaborating with both technical and business teams - Previous experience using Altium Designer is a plus - Background in SaaS customer support is a plus - Fluent in Japanese and English - Be driven, self-managed, and motivated
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Product Support Engineer - Remote Eligible
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