Retail Store Specialist - (customer Service/merchandising) - Part Time

Retail Store Specialist

The Store Specialist role at Ocean State Job Lot plays a key role in creating a positive and engaging customer experience. This role handles customer service, processes complex point-of-sale transactions, and ensures the smooth operation and merchandising of assigned areas – all while adhering to Company policies and merchandising guidelines. The role also provides oversight of assigned associates and activities.

Key responsibilities include:

• Building lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assisting customers with inquiries, locating items, completing purchases, handling transactions accurately, and performing advanced point-of-sale functions.
• Promoting Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintaining visually appealing displays, restocking assigned areas, and merchandising new items according to Company guidelines.
• Training and coordinating assigned associates, managing breaks according to policy and regulations.
• Communicating issues and improvement opportunities to store leadership.
• Maintaining a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handling daily damages and returns according to established procedures.

Qualifications:

• Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Work environment:

• Work primarily in a climate controlled environment with minimal safety/health hazard potential. This position requires extended periods of moving, remaining stationary, ascending, descending, and/or positioning oneself to complete various tasks throughout the shift.
• Responsible for physical activities including using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis: should be able to lift 35 lbs on a regular basis.
• Overnight and weekend assignments may be required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Building your future & beyond:

• Eligible for Referral Bonus: Help us find top talent and get rewarded for it!
• Tuition Reimbursement: For Full Time Associates
• Profit Sharing Bonus: Share in our success and see the direct impact of your hard work.
• 401K: Secure your financial future with our retirement savings plan.
• OSJL Vacations & Various Discounts at Partner Companies: Unlock incredible travel opportunities and savings on a wide range of goods and services!