Retail Store Specialist - (customer Service) - Part Time

Retail Store Specialist - Customer Service - Part Time

The Store Specialist role at Ocean State Job Lot plays a key role in creating a positive and engaging customer experience. This role handles customer service, processes complex point-of-sale transactions, and ensures the smooth operation and merchandising of assigned areas – all while adhering to Company policies and merchandising guidelines. The role also provides oversight of assigned associates and activities.

Key responsibilities include:

• Building lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assisting customers with inquiries, locating items, completing purchases, handling transactions accurately, and performing advanced point-of-sale functions.
• Promoting Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintaining visually appealing displays, restocking assigned areas, and merchandising new items according to Company guidelines.
• Training and coordinating assigned associates, managing breaks according to policy and regulations.
• Communicating issues and improvement opportunities to store leadership.
• Maintaining a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handling daily damages and returns according to established procedures.

Qualifications:

• Prior retail merchandising, customer service, and/or cashier experience in other retail environments is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Work environment:

• Work primarily in a climate-controlled environment with minimal safety/health hazard potential. This position requires extended periods of moving, remaining stationary, ascending, descending, and/or positioning oneself to complete various tasks throughout the shift.
• Responsible for physical activities including using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis: should be able to lift 35 lbs on a regular basis.
• Overnight and weekend assignments may be required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Building your future & beyond:

• Eligible for Referral Bonus: Help us find top talent and get rewarded for it!
• Tuition Reimbursement: We invest in your growth and development by supporting your continuing education (For Full Time Associates)
• Profit Sharing Bonus: Share in our success and see the direct impact of your hard work.
• 401K: Secure your financial future with our retirement savings plan.
• OSJL Vacations & Various Discounts at Partner Companies: Unlock incredible travel opportunities and savings on a wide range of goods and services!

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position. Management has the right to revise this job description at any time. The job description is not a contract, either express or implied. You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice.