G9/18 GTY O - Logistics & Operations Coordinator - Remote Eligible

Logistics & Operations Coordinator

Real opportunities. Real impact. Your career, redefined.

At Oceans, we believe that talent knows no boundaries. That's why we connect the best and brightest professionals with career-defining opportunities that challenge, inspire, and accelerate their career growth. Our community, whom we call Divers , don't just work—they dive deep, solve complex challenges, and make a real impact with global industry leaders. And in doing so, they don't just support bold ideas—they expand their skills, broaden their expertise, and grow their careers.

We're hiring a Logistics & Operations Coordinator to partner with a fast-growing consumer brand scaling its wholesale and direct-to-consumer channels. This role is critical to managing order workflows across multiple platforms, resolving fulfillment issues, and ensuring smooth operations during a period of rapid expansion.

In this role, you'll oversee wholesale orders, manage platform integrations, monitor fulfillment queues, and support cross-team collaboration. If you're detail-oriented, thrive in fast-paced environments, and enjoy solving operational challenges, this opportunity is designed for you.

Accountability

As a Logistics & Operations Coordinator, your success will be defined by your ability to manage order flows with precision, resolve fulfillment bottlenecks quickly, and keep cross-platform operations running smoothly. You'll combine process rigor with proactive problem-solving to ensure customers and wholesale partners receive timely, accurate deliveries.

Here's how you'll make an impact:

Wholesale Order Management

• Accept new orders on wholesale platforms, assign ship windows, and ensure order accuracy.
• Upload packing slips, shipment numbers, and commercial invoices into 3PL systems.
• Enter tracking numbers and close orders within required SLAs.
• Monitor integrations between wholesale platforms (e.g., Ribbon, Faire, Shopify) and resolve import errors.
• Process credit card charges within platforms and ensure proper fulfillment handoff.

Direct-to-Consumer & Shopify Operations

• Manually enter and manage large or multi-door orders requiring special payment terms.
• Maintain records and ensure timely processing of direct accounts.
• Support cross-platform synchronization to reduce errors and delays.

Fulfillment & Cross-Platform Support

• Monitor hold queues and resolve issues such as missing slips or incorrect addresses.
• Collaborate with internal teams to resolve bottlenecks and maintain fulfillment speed.
• Provide daily updates and maintain clear communication via Slack.

General Operations & Projects

• Support ad hoc data entry projects and operational tasks.
• Assist in documenting and improving SOPs.
• Contribute to process improvements that reduce errors and increase efficiency.

Colleagues

You'll work directly with internal and external stakeholders to ensure wholesale and DTC orders are processed accurately and on time.

At Oceans, you'll also receive guidance and support from our Operations Manager, who will help you succeed in the role and ensure that you're continuously growing and developing in your career.

Skills & Qualifications

At Oceans, we believe in T-shaped individuals—those who bring deep expertise in one area, paired with broad curiosity and interests. As a Logistics & Operations Coordinator, your vertical focus will be order management and fulfillment, while your horizontal strengths should include platform integrations, communication, and process improvement.

To excel in this role, you should have:

• Experience: Background in operations, logistics, supply chain, or eCommerce order management.
• Tools: Proficiency with Shopify and ability to quickly learn platforms such as Faire, Ribbon, and 3PL systems.
• Detail Orientation: Ability to handle high-volume, repetitive tasks with accuracy.
• Organization: Strong time management and ability to meet tight SLAs.
• Problem-Solving: Comfort with troubleshooting cross-platform and fulfillment issues.
• Communication: Clear, responsive communicator, especially in Slack.

Bonus skills:

• Experience with Faire and Ribbon platforms.
• Familiarity with 3PL workflows and commercial invoice processes.
• Prior work in wholesale operations or multi-channel retail brands.
• Experience creating or maintaining SOPs and training documentation.
• Positive, collaborative personality suited to fast-growing teams.

Diversity of experience is core to Oceans. You are expected to work inclusively with individuals from a variety of backgrounds, ensuring that both personal and collective dignity are supported.

During the interview process, you'll have the opportunity to showcase your skills in the following areas:

• Order Management: How do you manage high-volume wholesale or DTC orders under time constraints?
• Platform Fluency: How have you resolved integration issues between systems like Shopify and wholesale platforms?
• Problem-Solving: How do you identify and resolve fulfillment bottlenecks quickly?
• Process Improvement: Have you developed or refined SOPs to improve efficiency?
• Communication: How do you ensure cross-team alignment in fast-paced operational environments?

Role Specifications

This is a remote role , where you will be expected to work a split shift with some overlap with our client's time zone. You will, however, be expected to be present for in-person training programs during your first 90 days with us. You'll also receive more information about our benefits and compensation philosophy during the offer process, considering both market trends and individual factors.

About Oceans

At Oceans, we build remote teams that connect the world's top 1% of talent with visionary leaders. With us, you're not just doing a job—you're redefining your career with opportunities designed to unlock your potential. We welcome the chance to discuss the complementary parts of our business during your interview process and encourage questions about where we are and where we are going.