Concierge - Lodging Operations

Concierge

To professionally assist Members & guests with requests they have from day to day. Have the capability to provide information about the Club, the amenities and local area attractions and offer solutions or recommendations tailored to members & guests. All interactions (in-person, over the phone or email) are expected to be conducted in a positive manner.

Essential Duties and Responsibilities

• Greets all members & guests in an outgoing and energetic fashion.
• Book reservations including but limited to: Transportation, Dining, Sporting Events, Events on Property, Excursions and day to day needs
• Concierge Services include but are not limited to sourcing exclusive items and events for members & Guests
• Have a constant pulse on local activities, events, traditions and programming going on within the club and surrounding communities
• Make travel arrangements for sightseeing and other tours
• Perform office duties on a temporary basis when needed
• Coordinate grocery orders and other specific member & guest needs
• Provide individuals or small parties with dedicated Concierge services for the duration of their activities
• Understand Club policy and procedure and how best to apply these when assisting the Members and guests.
• Work in tandem with Dining Reservations, Lodging Reservations, Front Desk, Retail Outlets, Recreation & Sporting Outlets and all dining outlets to provide full service concierge to all members & guests
• Managing reservations as necessary for accommodations, transportation, dining, spa, golf, tennis, etc.
• Provide members & guests with activity schedule, itinerary and/or individual confirmations as requested
• Assist Members/Guests with all special requests and requirements (i.e. ordering flowers, amenities, cakes, etc.)
• Provide assistance to Bell stand or Front Desk as necessary to ensure concierge remains top priority
• Manage & Distribute the babysitter & pet sitter list for members & guests
• Keep the concierge desk organized and well maintained

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Basic mathematical and typing skills.
• General resort/private club background
• Basic computer skills preferred: CLS, Windows, MS Word, Outlook, and/or Excel
• Must be organized, detail oriented, and work well under pressure
• Must be able to handle multiple projects at any given time

Education and/or Experience

• High school diploma required.
• Minimum two years' experience in the private club, large hotel or resort, preferred.
• It is desired for you to have first-hand knowledge of Monroe, Miami-Dade, Broward, and Palm Beach counties.

Language

Must be able to read, write, and communicate effectively in the English.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sample physical requirements might include:

• Must be able to carry up to 25 pounds
• Must be able to sit or stand for long periods of time
• Must be able to reach, grab and lift objects over shoulder height
• Must be able to squat and kneel down on regular basis
• Must be able to bend & twist upper body to reach up, down or side-ways on regular basis

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sample work conditions might be:

• Occasionally works in outside weather conditions
• Noise level in the work environment is usually moderate
• Must be able to work in a constantly changing environment
• Be a team player and provide lateral service.
• Follow Ocean Reef Club Associate Handbook and Quality Job Standards.
• Be able to endure outside weather conditions; heat, rain, cold, and at times high winds.
• Be willing and able to work when needed, including weekends & holidays.

Attendance, Appearance and Conduct

Regular attendance in conformance with the standards, which may be established by Ocean Reef Club from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry and report deadlines, associate may be required to work varying schedules to meet the business needs of the Club and report deadlines.

Proper grooming is required by all associates and is described in detail in the Associates Handbook. Associates should review this policy and make sure that at all times they present themselves for shifts looking clean, neat and professional.

As a condition of employment, all associates agree to fully comply with Ocean Reef Club rules and regulations for the safe and efficient operation of Club facilities. Associates who violate Club rules and regulations will be subject to disciplinary action, up to and including termination of employment. If you have any questions or doubts you should seek clarification from your supervisor.

Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, change is workload, rush jobs or technological developments) dictate.