IT Support Technician - IT Admin - Full Time

IT Support Technician

The IT Support Technician is responsible for maintaining, analyzing, troubleshooting and repairing computer systems, hardware and peripherals.

Position Responsibilities

• Use remote diagnostic and maintenance tools to resolve issues when appropriate.
• Maintains, analyzes, troubleshoots and repairs computers systems, hardware and peripherals.
• Maintain records of support activities as required by departmental policy.
• Assist in deploying, installing, and operating automated data processing and telecommunications systems during training, exercises and management operations.
• Provide technical support to assist with computer problems.
• Perform tech-level functions, installation of software, virus patches, upgrades and other daily maintenance procedures.
• Provide basic hands-on system tech support, system maintenance and training, exercises and operations support of all servers. These include Windows servers, SQL databases, Internet web servers and associated applications.
• Assist in the performance of basic day-to-day system administration tasks.
• Provide general troubleshooting on network systems.
• Maintain data files and monitor system configuration to ensure data integrity.
• Performs all duties in accordance with prescribed casino internal control policies and practices.

Essential Functions

• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise and hectic environments.
• Ability to work under pressure in a fast-paced environment with multiple priorities.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Must be able to lift/push/pull up to 50 pounds.