Workplace Technology Engineer (global Market And Trade Floor Support Engineer)

Technology Infrastructure Specialist

Imagine being part of a team that powers the technology behind one of Singapore's longest established banks. As a Technology Infrastructure Specialist at OCBC, you'll play a critical role in ensuring our systems and infrastructure are secure, efficient, and always available. You'll be part of a team that's driving innovation and transformation in the banking industry.

To succeed in this role, you'll need to stay ahead of the curve when it comes to technology trends and advancements. You'll work closely with our technology teams to design, implement, and maintain our infrastructure, ensuring it's aligned with our business goals and objectives. You'll need to be proactive, collaborative, and always looking for ways to improve our systems and processes.

Act as the primary liaison between Global Market Division and IT, focusing on market data delivery, IT infrastructure support, and end-user computing within a large enterprise.

Trade floor IT support

• Manage and provide timely resolution on trading application support (Bloomberg, Refinitiv etc)
• Manage market data systems vendors
• Provide technical support for PCs, notebooks, and mobile devices to
• Lead troubleshooting, root cause analysis, and incident management.
• Mentor and support team to provide Level 2 desktop infrastructure support to end users / traders
• Troubleshooting and resolution of the Microsoft Windows desktop environment, MacOS, iOS, printing, network, and voice system
• Report and escalate problems in a timely manner

Technology Transformation & Automation

• Drive automation (RPA, scripting) and implement workplace tech solutions.
• Enhance digital workspace and streamline workflows.
• Explore advanced endpoint and mobile technologies.

Risk & Performance Management

• Monitor service indicators, manage obsolescence, and ensure fast recovery.
• Use analytics to identify service gaps.

Who you are

• Bachelor's degree in IT/Computer Science
• 5+ years in workplace tech and desktop infrastructure.
• Strong analytical, problem-solving, and communication skills.
• End-user computing (Windows, O365, SCCM, Intune, AD, GPOs).
• Market Data platforms (Bloomberg, Refinitiv, Eikon etc).
• Networking, Windows/Unix OS, automation tools (RPA, Power BI, Python).
• Experienced in providing desktop support to end users
• Previous trade floor support experience in investment banks
• Good communication skills and able to work in fast pacing and demanding environment
• Customer-focused, detail-oriented, collaborative, innovative.
• Microsoft, Network, Security certifications preferred.

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.

But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.