Workplace Technology Engineer, Group End User Services

Workplace Technology Specialist

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Imagine being part of a team that powers the technology behind one of Singapore's longest established banks. As a Workplace Technology Specialist at OCBC, you'll play a critical role in ensuring our systems and infrastructure are secure, efficient, and always available. You'll be part of a team that's driving innovation and transformation in the banking industry.

To succeed in this role, you'll need to stay ahead of the curve when it comes to technology trends and advancements. You'll work closely with our technology teams to design, implement, and maintain our infrastructure, ensuring it's aligned with our business goals and objectives. You'll need to be proactive, collaborative, and always looking for ways to improve our systems and processes.

Manage and oversee Workplace Technology End User services and operations within a large-scale enterprise environment.

Provide technical support and operational oversight for PCs, notebooks, printers, and mobile devices.

Analyse end-user computing performance to optimise reliability, security, and interoperability with collaboration platforms.

Lead incident management, troubleshooting, root cause analysis, and service escalations.

Coordinate service status updates and communications with management and end users.

Serve as 2nd-level escalation support for regional desktop engineers across multiple geographies.

Collaborate closely with Service Desk and IT Service Concierge to detect anomalies and resolve service issues.

Participate in Workplace Technology transformation initiatives to automate operations and optimise maintenance and routine tasks.

Drive continuous improvement by exploring and implementing cutting-edge endpoint, printer, and mobile device technologies.

Implement and manage workplace technology, automation, and monitoring infrastructure to ensure service stability and performance.

Establish and monitor risk and service indicators to enable rapid service recovery and strong SLA outcomes.

Identify and streamline processes by integrating workflows through automation to enhance operational efficiency.

Oversee hardware and software obsolescence management to ensure up-to-date and secure technology usage.

Manage endpoint risk and security controls across devices in multiple geographical locations.

Leverage analytics and GenAI capabilities to identify service and risk gaps, and train engineers and users on new solutions, processes, and IT policies.

Bachelor's degree in computer science, Information Technology, or a related field.

Minimum 10 years of relevant experience in managing Workplace Technology and Desktop infrastructure.

Must have experience in implementing and managing Microsoft infrastructure, including M365 Office Platform.

Must have experience in providing end user support to C-suite level.

Must have experience working with RPA, automation scripting, and Power BI for reporting and analytics.

Strong technical, analytical, and engineering competencies with hands-on experience in managing PC/Notebooks, Mobile Devices, and related controls.

Relevant Microsoft Certifications, Network, or Security preferred.

Experience-centric and able to communicate concisely and clearly with non-IT-savvy users.

Knowledge of ITIL framework and IT service management concepts and Agile methodologies.

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.