IT Support Specialist (ecommerce)

Support Specialist

Imagine being part of a team that builds innovative digital solutions for one of Asia's leading banks. As a Support Specialist at OCBC, you'll work in a fast-paced, high-impact e-commerce environment. Opportunity to collaborate with both business and technical teams. Exposure to modern digital commerce technologies and integration platforms.

We are seeking a proactive and technically skilled IT Support Specialist to manage, troubleshoot, and optimize our e-commerce applications. This role ensures high availability, seamless user experience, and operational stability across platforms such as Order Management systems and workflow systems (both monolithic and Microservices based architecture) and related integrations.

1. Application Support & Troubleshooting

• Provide Level 1/2 support for e commerce systems (e.g. Used in Financial Markets Domain)
• Diagnose and resolve issues related to service failure
• Monitor application performance and escalate issues to vendors or developers when required.

2. Operations & Incident Management

• Serve as first point of contact for e commerce operational issues during business hours and scheduled peak periods.
• Log and track incidents using IT ticketing tools.
• Conduct root cause analysis (RCA) and document resolutions.
• Support daily batch jobs, data syncs, and scheduled system tasks.

3. Maintenance & System Improvements

• Participate in UAT, regression testing, and quality assurance for new features or releases.
• Work with developers to validate bug fixes and enhancements.
• Maintain system configuration documentation and SOPs.
• Monitor logs and dashboards to ensure platform health and performance.

5. Vendor & Stakeholder Coordination

• Collaborate with external vendors for technical escalations, patches, or upgrades.
• Work closely with cross-functional teams to streamline processes and improve platform stability.

Who you are

• Diploma/Degree in Information Technology, Computer Science, or related fields.
• 5-8 years of experience in IT application support.
• Strong understanding of e-commerce workflows: catalog, pricing, checkout, payments, orders, fulfillment.
• Experience with: API integrations (REST/SOAP), Middleware softwares (MQ, KAFKA)
• SQL/basic database queries
• Ticketing and monitoring tools
• Basic understanding of cloud platforms (AWS/Azure) is a plus.
• Strong analytical and problem-solving skills.
• Ability to communicate clearly with both technical and non-technical stakeholders.
• Ability to work under pressure during high-traffic events.
• Attention to detail and strong documentation habits.

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.