Internship: Group Operations & Technology, Quality & Service Management [january – May 2026]

Quality & Service Management Intern

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organization. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Contribute to enhancing the quality and efficiency of our customer service operations. As a Quality & Service Management Intern within Group Operations & Technology, you'll play a key role in standardizing our service offerings and improving our complaint management reporting, directly impacting the customer experience.

To thrive in this role, you'll need a strong analytical mindset, attention to detail, and a proficiency in data management and visualization. You'll excel at consolidating information, identifying inconsistencies, and designing clear and effective dashboards.

You'll be directly involved in:

• Consolidating and refining the Service Catalogue across multiple processing countries to ensure consistency and accuracy.
• Streamlining and enhancing Complaint Management Reporting processes to improve efficiency and clarity.
• Applying your understanding of data management principles to structure, store, and retrieve data effectively.
• Designing dashboards to visualize key performance indicators and provide actionable insights.

Group Operations & Technology co-creates products and solutions, building the underlying technology applications and services and managing the Group's IT operations & cyber defence 24/7. This team is focused on end-to-end transaction fulfillment services, allowing customers to focus on growth. The Quality & Service Management team ensures we consistently deliver exceptional service.

Currently pursuing an undergraduate degree, preferably in an IT-related field.

Possesses an understanding of data management principles (structure, storage, retrieval) and relevant tools.

Demonstrates skills in dashboard design and data visualization.

A proactive and organized individual with excellent attention to detail.

Able to work independently and as part of a team.

This internship will provide you with:

• Practical experience in data management and consolidation.
• Skills in designing and implementing effective dashboards.
• Insights into service management processes and quality assurance principles.
• Exposure to a critical function within a leading financial institution's operations.
• An understanding of the importance of accurate and consistent data in driving service excellence.

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.