Internship: Global Consumer Financial Services, Service Channels & Transformation - Service Transformation [august 2026 - January 2027]

Service Transformation Intern

Be part of the team shaping how service excellence comes to life across OCBC. As a Service Transformation Intern within Service Channels & Transformation, you'll work at the intersection of data, customer experience, and culture. This internship offers hands-on exposure to how service insights are generated, how customer-centricity is embedded across channels, and how transformation initiatives translate data into meaningful action.

How you succeed

To succeed in this role, you'll be curious about customer behaviour and motivated to turn data into insights. You'll be comfortable working with data and visualisations, open to research and experimentation, and proactive in supporting initiatives that enhance service quality. Your ability to communicate clearly and structure insights will help influence actions and decision-making.

What you do

Your responsibilities will include:

• Data & Reporting: create and enhance Power BI dashboards to automate report generation and track service performance
• Insights & Storytelling: develop data visualisations and storytelling charts that translate data into actionable insights
• Research & Benchmarking: conduct desk research on service frameworks, industry best practices across contact centres, branches, and service excellence awards
• Industry Awards Support: collate and prepare relevant data and materials for OCBC's participation in industry service awards
• Customer-Centricity Initiatives: support the execution of customer-centric culture-building events, communications, and engagement activities
• Programme Support: assist in the development and rollout of customer-centricity programmes
• Process Improvement: identify opportunities to improve processes and support implementation of agreed changes

Who you work with

You'll be part of the Service Transformation team within Global Consumer Financial Services, working closely with service, analytics, and transformation stakeholders. The team partners with businesses across the bank to strengthen service culture, drive customer-centric behaviours, and enable better service outcomes through data and insights.

Who you are

• Interested in customer experience, service transformation, and data-driven decision-making
• Comfortable working with data, dashboards, and research materials
• Able to communicate insights clearly and support presentations or storytelling
• Independent, resourceful, and able to manage tasks with minimal supervision
• Currently pursuing an undergraduate degree
• Familiar with Microsoft Excel and PowerPoint, as well as tools such as Python, SQL, Power BI, and Streamlit

Learning Objectives

This internship will provide you with:

• Practical experience in data analytics for service insights and actions
• Exposure to service culture frameworks and customer-centricity approaches
• Hands-on opportunities to build dashboards, visualisations, and insight narratives
• Understanding of how service transformation initiatives are designed and executed in a banking environment
• Experience supporting enterprise-wide service excellence and culture-building initiatives

What we offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.