Business Banking Operations - MGR

Business Banking Operations Specialist

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager. Why Join As a Business Banking Operations Specialist at OCBC, you'll play a vital role in supporting the growth and success of our business customers. You'll work behind the scenes to ensure seamless day-to-day operations, resolving issues and improving processes to deliver exceptional customer experiences. It's a challenging and rewarding role that requires attention to detail, problem-solving skills, and a passion for delivering results.

How you succeed To succeed in this role, you'll need to be proactive, flexible, and able to work well under pressure. You'll collaborate with various stakeholders to identify and resolve operational issues, implement process improvements, and ensure compliance with regulatory requirements. Your ability to analyze complex problems, think critically, and communicate effectively will be essential in driving success.

What you do - Manage and resolve operational issues, including transactional discrepancies and customer complaints - Collaborate with internal stakeholders to implement process improvements and enhance operational efficiency - Ensure compliance with regulatory requirements and internal policies - Analyze and report on operational metrics to identify areas for improvement - Develop and maintain relationships with business customers to understand their needs and deliver tailored solutions

Who you are - A degree in a relevant field, such as business, finance, or operations management - At least 2 years of experience in a similar role, preferably in a banking or financial services environment - Strong analytical and problem-solving skills, with the ability to think critically and outside the box - Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders - A proactive and flexible approach, with a strong focus on delivering results and improving processes

What we offer Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.