Support L&D Specialist

Learning & Development Specialist

OBRIO is an IT company with Ukrainian roots inside Genesis business ecosystem. We are a Forbes-recognized lovemark brand with the highest eNPS in 2025. Our team consists of more than 300 talented professionals whose ambitions and striving for success help us build the best products on the market. We have offices in Kyiv and Warsaw. We are developing Nebula—the biggest brand in the spiritual niche. Nebula has over 60 million users worldwide and has been ranked as the № 1 lifestyle app of the day in the Apple Store and Play Market in the USA, Canada, and Australia several times. Nebula is available on iOS, Android, and Web.

Our mission is to make people happier by improving the quality of their relationships. Here are some details we would like to share with you:

• Nebula is #1 in its niche in terms of downloads and revenue targets;
• 60 million users worldwide;
• Users from 50+ countries;
• 4.8—our average AppStore rating (with more than 215 thousand ratings);
• OBRIO's achievements and team's expertise were shared in Tier-1 international and Ukrainian media, organizations, and brands such as Forbes Ukraine, TechCrunch, VECTOR, The Next Web, Tech.eu, Entrepreneur Media, Fast Company, AIN, IT Arena, MEGOGO, DOU, Projector Institute.

We're now looking for a Learning & Development Specialist to strengthen our Customer Support team. You'll design and deliver impactful learning programs, enabling agents to grow faster, perform better, and directly influence business metrics.

Your Impact:

• Onboarding & Integration: launch programs that quickly ramp up new hires.
• Training Delivery: run workshops, 1:1 coaching, and refresher sessions.
• Content Development: create and update training materials, e-learning, and tests aligned with product changes.
• Assessments & Analytics: design knowledge checks, track results, and connect them to performance.
• Performance Coaching: partner with managers on tailored development plans.
• Skill Progression: build growth paths from entry-level to expert.
• Soft Skills: train empathy, negotiation, and conflict resolution.
• Business Impact: measure training effect on CSAT, FCR, CPT

About You:

• 2+ years in Learning & Development, Training, or Quality within Support or Operations.
• Strong facilitation and coaching skills (group and 1:1).
• Experience in creating training content, e-learning, or knowledge checks.
• Understanding of customer support metrics (CSAT, FCR, CPT).
• Data-driven approach: ability to link training to performance outcomes.
• English—Upper-Intermediate or higher.

Our benefits:

• Benefit from the flexibility to work from anywhere in the world;
• Work from the comfort of your home or from one of our offices in Kyiv or Warsaw. The choice is yours!
• Enjoy 20 annual vacation days and unlimited sick leave, all covered by the company;
• Don't worry about getting the right equipment, we've got you covered if necessary;
• Stay healthy with access to a corporate doctor online, and health insurance options in Ukraine or a fixed amount towards insurance abroad after your probation period;
• Keep learning with our extensive corporate library, internal online meetings, and lectures;
• Grow your skills with our training compensation program;
• Take advantage of our supportive corporate culture, including assistance with relocation, advice on legal stay abroad, housing support, and help for third-country nationals;
• Have fun with our online events and team-building activities.

Here's what our hiring journey looks like: Initial Screening Skills Assessment Team Interview Final Check Job Offer.

Let's team up and reach for the stars together!

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