Service Centre Manager

Service Centre Manager

O'Brien Glass are seeking an experienced, motivated and driven individual for a full time Service Centre Manager role based in our brand-new Service Centre in Rouse Hill.

This is an exciting opportunity for a hands and experienced People Leader to join a dedicated team and a World Market Leader within the Auto Glass industry!

The Service Centre Manager is a key leadership position within our AutoGlass team.

Reporting to the Network Area Manager and working with a supportive and experienced senior leadership group, you will bring your genuine passion for delivering quality customer service and lead the team to success.

Key responsibilities include:

• Bring your genuine passion for delivering quality customer service in leading the team to success
• Ability to manage and maintain stakeholder relationships including customers and insurers, local suppliers
• Lead and support your team by setting and meeting key performance indicators within agreed budgets
• Support the development of all team members by identifying and providing learning opportunities
• Management of the schedules of work to be performed on a daily / weekly basis
• Commitment to learning, growing and developing your team

About you:

• A rare opportunity to shape and mould a new team and lead your Service Centre to success
• A People Manager or aspiring People Manager ready to take the step to the next level
• Enjoy working in a fast-paced & dynamic environment
• Customer focused and strong stakeholder management skills
• Lead by example and support your team
• Computer literate and ability to analyse branch data for reporting
• Strong people management, team leadership and influencing skills
• Excellent written and verbal communication skills
• Passion and dedication for business growth
• Work to budgets and towards key performance indicators
• Background or interest in Automotive (highly regarded)

The Perks:

• Work with a supportive senior management team
• Employee discounts with O'Brien services and our corporate partners
• Ongoing incentive and recognition programs
• Ongoing learning and development opportunities
• Laptop, phone and vehicle allowance.
• Incentive scheme based on performance
• Uniform Provided
• Community service/volunteering leave and giving back opportunities

If you meet the above criteria and you're seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you.

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents.

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Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.