US People Operations Specialist (india - based, Us - facing)

US People Operations Specialist (India-based, US-facing)

We're looking for a proactive and detail-oriented HR professional to join our People team in India and take ownership of supporting People Operations for our US employees. This role is critical in ensuring smooth, accurate, and timely HR processes while delivering a positive employee experience.

You will act as a key point of contact for US employees, providing responsive support and building trust through clear communication and service excellence. Beyond BAU, we're looking for someone with a continuous improvement mindset who can help us identify ways to enhance efficiency and employee experience in US People Operations.

US People Operations Support & Employee Experience

• Serve as the first point of contact for US People Ops queries, ensuring timely, accurate, and service-oriented responses.
• Manage end-to-end US payroll operations, ensuring accuracy and compliance with local regulations.
• Handle US employment contracts, employee documentation, and HR records.
• Oversee the background verification (BGV) process, ensuring timely completion.
• Support onboarding of US new hires, ensuring a smooth and engaging employee experience.
• Partner closely with US stakeholders, India People Ops colleagues, and external vendors to ensure seamless delivery.

Process Management & Continuous Improvement

• Identify and suggest improvements to simplify and strengthen US People Ops processes.
• Ensure consistency, standardisation, and efficiency in HR operations delivery.
• Collaborate with colleagues in India, UK, and the US to share best practices and improve global alignment.

Data, Systems & Reporting

• Maintain accurate HRIS and employee data for US employees, ensuring integrity and compliance.
• Support reporting requirements and provide data inputs to People leadership as needed.

What We're Looking For

• 5–8 years of relevant experience in US HR Operations with strong knowledge of payroll, contracts, onboarding, and BGV processes.
• Excellent written and verbal communication skills — able to engage confidently with US-based employees and stakeholders.
• Strong service orientation: approachable, responsive, and employee-experience focused.
• Demonstrated continuous improvement mindset: proactive in identifying and implementing process enhancements.
• Strong attention to detail, organisation, and ability to manage multiple priorities.
• Comfortable working with HR systems/tools (experience with HRIS a plus).
• Willingness to work in US time zones (night shifts required).

We're OakNorth Bank and we embolden entrepreneurs to realise their ambitions, understand their markets, and apply data intelligence to everyday decisions to scale successfully at pace. Banking should be barrier-free. It's a belief at our very core, inspired by our entrepreneurial spirit, driven by the unmet financial needs of millions, and delivered by our data-driven tools.

And for those who love helping businesses thrive? Our savings accounts help diversify the high street and create new jobs, all while earning savers some of the highest interest on the market.

But we go beyond finance, to empower our people, encourage professional growth and create an environment where everyone can thrive. We strive to create an inclusive and diverse workplace where people can be themselves and succeed.

OakNorth Bank was built on the foundations of frustrations with old-school banking. In 2005, when our founders tried to get capital for their data analytics company, the computer said 'no'. Unfortunately, all major banks in the UK were using the same computer – and it was broken.

Why was it so difficult for a profitable business with impressive cashflow, retained clients, and clear commercial success to get a loan?

The industry was backward-looking and too focused on historic financials, rather than future potential.

So, what if there was a bank, founded by entrepreneurs, for entrepreneurs? One that offered a dramatically better borrowing experience for businesses?

No more what ifs, OakNorth Bank exists.