IT Technical Support II

IT Technical Support II

Position Title: IT Technical Support II

O2EPCM, Inc. is a prominent award-winning experienced firm providing professional, technical, consulting, and management services in the planning, design, engineering, and construction industry to local, state, federal government agencies, utility companies, and private clients. We are dedicated to delivering innovative and sustainable solutions for a variety of projects.

Position: IT Technical Support II

Salary Range: $97,000 - $106,000

Location: Onsite (Los Angeles, CA)

Type: Full-Time

Position Overview: This position will follow established procedures to troubleshoot, coordinate, and resolve systems or hardware related incidents. The position is responsible for the initial analysis, diagnosis, and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and off boarding processes. Provide helpdesk related support in all areas of IT functions for the Airport Development Group.

Essential Job Duties (include the following but not limited to):

Answer incoming customer emails to the Help Desk. Follow established procedures to diagnose and troubleshoot system issues. Analyze, determine, and document reported production outages/incidents. Determine severity, impact, and nature of incidents. Escalate as needed. Communicate clearly with other team members. Submit tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications. Complete onboarding or off boarding functions for staff being mobilized or demobilized. Perform hardware and software installations. Oversee deployments and relocations of staff at various locations throughout the airport footprint. Provide IT support at Division-wide sponsored events. Provide on-the-job training to new department staff members. Provide computer orientation to new staff.

Hardware/Software Knowledge

Hardware and Infrastructure Experience

PC Hardware Troubleshooting: Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory, and storage devices. Proficient in handling upgrades, replacements, and configurations.

Network Infrastructure Troubleshooting: Capable of identifying and resolving common LAN/WAN issues such as cabling faults, switch/router configuration errors, and IP conflict resolution. Adept in managing network performance and connectivity troubleshooting, including wireless networks and VPN issues.

Installation, Configuration, and Maintenance: Windows Operating Systems - Proficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11). Experienced in applying security patches, system updates, and driver updates. Microsoft Office 365 Suite: Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams

Project-Specific Requirements/Notes

Professional Experience Level/Other Qualifications - Must be able to lift at least 40lbs. Ability to organize short and long-term tasks and communicate status of tasks with clients and management. Effective oral and written communication skill, with an ability to communicate complex issues to a non-technical audience. Ability to work with others. Self-starter with results driven focus. Capability to assume additional responsibilities. Demonstrated experience managing data coordination and conversion projects.

Education/Training - Bachelor's degree in computer science or related field preferred or equivalent job experience of 10+ yrs.

Element-Specific Requirements/Notes - May assume other duties as required/needed. Maybe required to work various shifts as needed. Candidate will need the ability to be mobile in order to visit different sites on campus to provide technical support

Please note, if you move forward in the submission process, you will be asked to provide the following below:

1. Most updated resume
2. Certifications or licenses obtained
3. 3-4 professional references
4. Project list with values, dates, and company of any projects worked

O2EPCM, Inc. is a prominent award-winning experienced firm providing professional, technical, consulting, and management services in the planning, design, engineering, and construction industry to local, state, federal government agencies, utility companies, and private clients. We are dedicated to delivering innovative and sustainable solutions for a variety of projects.

Employee Benefits:

• 100% paid base coverage (Health, Vision, & Dental insurance)
• 401(k)
• Paid Holidays
• Paid Sick
• Paid Vacation
• EAP - Employee Assistance Program

NO PER DIEM. These are W2, long-term jobs with full benefits. NO relocation packages.