Sr. Client Services Specialist

Sr. Client Services Specialist – Customer Care Operations

The Sr. Client Services Specialist– Customer Care Operations is responsible for building and maintaining a professional relationship with international and domestic customers. The qualified candidate will be responsible for receiving and processing shipments from major customers, affiliates relating to domestic/international shipments and will be responsible for effectively communicating this information/coordinating delivery with Brink's Incorporated, BGS and domestic operations. This position will also serve as an internal leader among the other quote and shipment specialists and will be looked to provide day-to-day leadership support when department management is not available/on site.

Key Responsibilities:

• Manage quoting and shipment requests from a dedicated list of clients
• Be the face-to-face contact for assigned profile clients
• Work closely with the commercial sales team to ensure that dedicated customer calculators and rates are current and to date
• Adhere to SOX compliance and procedures for quote approvals
• Onboard new and existing customers using Brink's mandated KYC tools and systems
• Utilize group emails and case management system to close customer requests tickets
• Create Customer Service Orders in ATLAS and add quotes to revenue tab when applicable
• Generate & provide profiled clients with dedicated quarterly business reports
• Work closely with the Transportation Coordination team to follow up and address any and all customer concerns
• Work with Billing department to ensure customer invoice and billing inquiries are closed in a timely manner
• Deliver Customer Training material for profiled customers
• Respond to incoming communications from internal and external customers and where necessary resolve and escalate issues as needed including the providing of product line data and the quoting of prices for all services.
• Communicate, and coordinate all transportation arrangements for customer moves including routing, delivery, booking, and other transportation logistics.
• Respond to customer inquiries regarding status of shipments in transit; follow through on trace request as necessary; provide proof of delivery as requested.
• Handle additional administrative responsibilities, reports and/or projects that involve Customer Support at management discretion.
• Stay up-to-date on all freight price changes
• Research customer claims ensuring the highest level of customer service on every call and ensure that all service complaints are handled diplomatically, channeling pertinent information to customer service manager.
• Ensure all transportation arrangements are made with full consideration of security implications, according to the BGS Procedures and within the General Security Regulations (GSR).
• Work closely with Sales and other internal departments to ensure that all orders are correct, relationships are managed effectively and information is moved seamlessly among internal departments.
• Build further relationships with current customers and oversee any new projects to increase our customer service levels to our current/new customers.
• Serve as a back-up to the Supervisor of Customer Care Sales in case of vacations/call offs or increased workload and provide support in all assigned projects as necessary.
• Oversee all customer reporting processes including daily reports that need to be sent to each customer as well as monthly/quarterly inventory statements.

Minimum Qualifications:

• Minimum of 5 years of experience in Customer Service with a concentration in high volume and large account management.
• Minimum of 3 years of experience in inside sales B2B segment
• Minimum of 5 year of experience using MS Office and Windows applications.
• A valid firearms permit or ability to pass applicable firearms licensing requirements if required.
• A valid guard card or ability to obtain a guard card or any other required licenses.
• Must be 21 years or older.

Preferred Qualifications:

• Associate's degree
• Experience in freight forwarding/transportation or related field.
• Excellent verbal and written communication skills.
• Excellent interpersonal and analytical skills as well as working collaboratively with others.
• Working knowledge of armored transportation, logistics, or banking a plus.
• Good basic math skills.
• Customer Service focused and can do attitude.

Professional Skills:

• Professional, positive demeanor.
• Excellent customer service.
• Collaborative work style.
• Good ethics and integrity.
• Ability to work independently.
• Strong attention to detail.
• Analytical problem solving.
• Excellent communicator both verbally and in writing.

If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink's Global Services US. Brink's provides an outstanding total compensation package for this position. In addition to a competitive salary, we offer to eligible employees medical, dental, vision, and life insurance plans. We also offer a 401(k) Plan.

If you are interested and meet the requirements for this position, please apply. Thank you for considering applying for a job at Brink's. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature. Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's.

Brink's is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink's is also committed to providing a drug-free workplace.

Build a Career with Purpose at Brink's For over 165 years, Brink's has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve—powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink's partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind. At Brink's, we operate in more than 100 countries, across cultures and languages, yet we're one team—committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact. No matter which business area or country you are located, Brink's offers a place to build a meaningful career. Here, you'll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what's right, working together, and striving for excellence. If you're looking for a career that combines purpose with performance, Brink's is the place for you.