Overnight Guest Service&safety Associate

Overnight Guest Service & Campus Safety

The Overnight Guest Service & Campus Safety team member supports the Guest Services and Campus Safety departments in providing a safe, secure, and welcoming environment for Kripalu’s guests, staff, and property. This position plays a critical role in maintaining guest satisfaction and safety during overnight hours by addressing guest needs, completing financial procedures, responding to emergencies, and conducting regular campus rounds. The ideal candidate is a reliable and attentive communicator who can remain calm under pressure, solve problems independently, and foster a positive guest experience. They must be professional, friendly, and composed in emergency situations and capable of working both independently and collaboratively.

Salary Information: Hourly, Non-Exempt role Min: $18.50 Max: $20.00

Schedule Requirements:

• Availability for overnight shifts, including weekends and holidays
• Flexibility to adapt to operational needs across campus

Accountabilities:

• Collaborates with Safety, Facilities, Operations, and Guest Services teams to support guest needs and ensure a secure campus.
• Patrols all buildings, parking lots, and grounds; occasionally monitors surveillance cameras; identifies safety risks and reports concerns to appropriate personnel.
• Responds to incidents and completes detailed reports by the end of each shift.
• Provides front desk services during overnight hours, including handling guest inquiries and bookings.
• Balances revenue sources and completes daily financial reports and night audit procedures.
• Assists with lockouts, transportation requests, and guest service needs during inclement weather or emergencies.
• Responds to alarm systems and initiates emergency or evacuation procedures per safety protocols.
• Offers basic first aid within scope of training and contacts external emergency responders when needed.
• Greets and checks in late arrivals, visitors, and vendors, and ensures appropriate verifications are completed.
• Performs basic maintenance, housekeeping, and safety checks to support campus functionality.
• Assists external responders including police, fire, and EMS personnel as needed.
• Participates in all required safety training and departmental certifications.
• Provides cross-departmental support as requested.

Qualifications:

Physical Requirements:

• Ability to walk, stand, or patrol for extended periods (up to 8 hours).
• Ability to lift up to 25 lbs. regularly.
• Ability to respond quickly to emergencies and navigate uneven terrain or stairs.
• Fine motor skills and coordination for writing, computer work, and radio communication.
• Visual and auditory awareness necessary for surveillance and situational awareness.

Minimal Qualifications:

• High School Diploma or equivalent
• 1-2 years of campus safety or guest service experience (preferably in a large facility)
• Demonstrated problem-solving skills and ability to work independently
• Fluent in spoken and written English
• Strong verbal communication and listening skills
• Proficiency with Microsoft Office, including Word and Outlook
• Ability to learn and use new computer software systems
• Strong math and cash-handling skills
• Valid driver’s license with clean driving record
• CPR/First Aid certification (training provided)