Workplace Location Services Analyst

Workplace Location Services Analyst

Location: New York City, NY (Onsite required)

Accenture is a leading global professional services company that helps the world's leading businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 743,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise, and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions, and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners, and communities.

The Workplace Location Services Analyst acts as the true face of the firm, creating an unparalleled experience for every guest that walks through the door, with a strong emphasis on hospitality and customer service.

Key Responsibilities:

• Assists with executing and overseeing the activities required to ensure interiors meet Accenture policies and standards.
• Assists with employee services and requests, directing them to the appropriate resource.
• Works closely with the team, local EQ, technology departments, and building management to ensure quality service leading up to, on event day, and following.
• Establishes relationships with internal (cross-functional) groups to ensure consistent delivery of service and appropriately resolving all escalations related to production shoots.
• Being comfortable assisting with any workplace position and showcasing a willingness to help wherever needed.
• Assists with executing and overseeing the regular scheduled maintenance and unscheduled repairs of infrastructure and equipment.
• Ensures that all guests internal and building check requirements are met.
• Performs daily walkthroughs throughout office space to ensure Accenture standards are met.

Job Requirements:

Full availability to work at onsite location 8 hours, Monday-Friday, and occasionally outside of these hours (7 am - 6 pm ET)

What You Need:

Minimum of 1 year in a customer service role

Minimum of 1 year of meeting planning experience in a hospitality or professional setting

Minimum of 1 year of planning and executing high-end internal and/or external client/customer-facing events

Preferred Skills:

Technology savvy with an interest in new generation technology—comfortable doing things a different way, trouble-shooting and recommending new technology

Intermediate to advanced knowledge of MS office suite

Professional Skills:

Willing to step outside role to complete tasks in other areas of the Workplace

Passionate about customer service

Continuous learner mindset—desire to grow quickly with a commitment to excellence

Demonstrated problem solving skills

Ability to take ownership and make decisions independent of customer involvement (proactive)

Team player—desire to work as a team player while accepting substantial individual responsibility

Excellent communication skills (written and oral)

Excellent organizational, multitasking and time management skills

Highly responsive, flexible and adaptable

Proactive thinker/action taker

High level of professionalism – demonstrated poise calm under fire

Ability to work with highly confidential material and maintain confidentiality

Seeks out challenges and opportunities to grow

Business partner attitude and approach

High level of energy and love of work and business—genuine interest in business and willingness and desire to learn our business

Compensation

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.

As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

Role Location Annual Salary Range

California $48,100 to $103,100

Cleveland $44,500 to $82,500

Colorado $48,100 to $89,100

District of Columbia $51,200 to $94,900

Illinois $44,500 to $89,100

Maryland $48,100 to $89,100

Massachusetts $48,100 to $94,900

Minnesota $48,100 to $89,100

New York/New Jersey $44,500 to $103,100

Washington $51,200 to $94,900

Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement.

Veteran Employment Opportunities

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in any future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.