Tech Support

Tech Support-Japanese

Our client, a leading financial services organization, is seeking a Tech Support to join their team. As a Tech Support, you will be part of the support department supporting the client support team. The ideal candidate will have effective communication skills, adaptability, and a proactive attitude which will align successfully in the organization.

What's the Job?

• Provide guidance and explanations on migration procedures and how to use the new system
• Respond to customer inquiries related to the migration process via phone and email
• Update customer-facing materials such as migration guides, FAQs, and support documentation
• Track customer migration progress and conduct follow-ups to ensure smooth transitions
• Escalate technical issues or concerns to internal teams and coordinate resolutions

What's Needed?

• Ability to communicate effectively in both Japanese and English (mandatory)
• Strong common sense and general communication skills (mandatory)
• Ability to respond flexibly to changing situations (mandatory)
• Experience in banking (if possible)
• Experience in customer support (if possible)

What's in it for me?

• Opportunity to work in a dynamic and supportive environment
• Engage in meaningful projects that impact client success
• Develop your skills in a growing industry
• Collaborate with a diverse and talented team

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.