Systems Specialist - Servicenow CMDB Analyst

Job Posting

Required Education/Experience: Master's Degree and a minimum of two (2) years full-time work experience or Bachelor's Degree and a minimum of three (3) years full-time work experience or Associate's Degree and a minimum of five (5) years full-time work experience or Master's Degree and a minimum of seven (7) years full-time work experience. Preferred Education/Experience: Master's Degree in Computer Science, IT or Engineering, Business or applicable degree and a minimum of two (2) years relevant full-time work experience in Configuration Management Data Base (CMDB). Bachelor's Degree in Computer Science, IT or Engineering, Business or applicable degree and a minimum of three (3) years relevant full-time work experience in Configuration Management Data Base (CMDB). Relevant Work Experience: Licenses/Certifications in ServiceNow Certified System Administrator (CSA), Preferred Licenses/Certifications in ITIL 4 Foundation certification and/or ServiceNow Certified Implementation Specialist Discovery (CIS-DISCO), Preferred Proven track record with at least 2 years experience in managing and maintaining a CMDB in a large enterprise environment, Preferred Formal training in Project Management, Preferred Experience with system integrations (e.g., using Integration Hub, APIs) and data sources (e.g., Active Directory, SCCM), Preferred Deep knowledge of the ServiceNow platform, specifically modules like CMDB, Discovery, and Service Mapping, Required Demonstrate knowledge in the Common Service Data Model (CSDM), including CI classes, relationships, and data governance, Required Demonstrate a strong understanding of IT Service Management principles and the ITIL framework is essential, Required Demonstrate a strong understanding of IT infrastructure components (servers, networks, databases, cloud resources), Required Strong analytical, problem-solving, and critical-thinking skills are necessary for ensuring data accuracy and resolving complex issues, Required Strong skills and experience with MS Office suite: Word, Excel, PowerPoint, Visio and Project, Required Excellent oral and written communication skills, ability to plan, organize and lead meetings, articulate technical concepts and requirements to both technical and non-technical stakeholders, and the ability to develop documentation that will be consumed by users of diverse backgrounds and skills, Required Excellent work ethics and integrity, along with the ability to work under pressure, manage expectations and conflicts effectively and not get overwhelmed by pressures on team, Required Strong interpersonal skills with the ability to influence and drive change and manage expectations, Required Skills and Abilities: Demonstrated analytical skills Demonstrated problem solving skills Strong written and verbal communication skills Possesses strong technical aptitude Ability to build strong customer relationships Well organized, detail oriented and flexible to handle multiple assignments Licenses and Certifications: Driver's License Required Physical Demands: Sit or stand to answer a phone for the duration of the workday Sit or stand to use a keyboard, mouse, and computer for the duration of the workday Possess manual dexterity and the ability to use hands for the duration of the workday Additional Physical Demands: The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays. EEO Statement: Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual's actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law. Technical Difficulty Statement: For technical issues, please contact us at careerconnect@coned.com