Senior Network Services Engineer (IT Infrastructure Engineer 3) - Provisional

System Senior Network Services Engineer (IT Infrastructure Engineer 3) - Provisional

This position encompasses professional and responsible highly technical consultative and/or administrative work unique to the design and engineering of complex datacenters, networks and cloud deployments. Under administrative direction of a university IT manager, with broad latitude for independent action or decision, is responsible for the development of comprehensive infrastructure solutions. Engineer and operate mission critical infrastructure and be responsible for the access and protection of sensitive data, systems, and networks. May lead a team or participate in a team in planning, designing, implementing, and maintaining datacenter and cloud operations that includes the management of IT facilities, network, security, telecommunications, servers, storage, and virtualization components. There are three Levels of this title. Assignment Levels 2 and 3 may oversee multiple projects and supervise employees. This specification describes typical assignments for this title; related duties may be assigned as needed.

The Office of Computing and Information Services (CIS) at the City University of New York (CUNY) supports the IT and telecommunications needs of CUNY's 26 colleges. CIS supports enterprise IT and applications, develops new technologies that advance the University's core mission, builds, upgrades and maintains the University's network, operates the University's Data Center and Service Desk, and manages the processes that safeguard the University’s IT assets and operates the SOC. Additionally, CIS develops disaster recovery plans for business continuity, maintains the security of the University’s IT assets, and maintains the CUNYfirst Enterprise Resource Planning (ERP) solution that integrates student administration, financial management, and human resources operations across CUNY’s 26 colleges. Lastly, CIS provides strategic and operational IT leadership with respect to the maintenance, enhancement, and expansion of the CUNY network spanning across all CUNY campuses.

CUNY seeks an experienced Senior Network Services Engineer to join its Network Services team, contributing to the success of CUNY’s shared services IT initiative. Reporting to the Director of Network Services, the incumbent will provide the design, engineering, implementation, and operations of enterprise-scale network infrastructure across CUNY’s sites and will serve as the lead technical networking resource for all CUNY campuses. They will provide leadership across core routing and switching, optical transport, datacenter fabrics, cloud connectivity, security, and automation. This opportunity provides a chance to influence the future of CUNY's IT capabilities, with responsibilities that include overseeing 3,000+ devices, 300,000+ computers, and 30,000+ mobile devices.

Key responsibilities include, but are not limited to the following:

• Design, build, and operate the enterprise core network and metropolitan optical backbone, including DWDM/optical platforms and dark-fiber interconnects.
• Engineer, deploy, and support datacenter network fabrics (spine/leaf, VXLAN/EVPN) and application delivery services (e.g., F5/Netscaler); manage IP addressing and DNS/DHCP via IPAM (Infoblox).
• Architect secure, segmented multi-tenant topologies (e.g., VRFs) and integrate hybrid/public cloud networking (e.g., Azure/AWS) consistent with zero-trust principles.
• Drive network automation and standardization (configuration templates, network-as-code, centralized management) to improve reliability and speed of delivery.
• Provide technical leadership for service consolidation initiatives (e.g., CUNY Private Cloud, centralized management, and telephony services) in coordination with campus IT teams.
• Serve as senior escalation point for complex enterprise networking issues; mentor and guide junior engineers.
• Translate business/technical requirements into architecture and implementation plans; produce HLD/LLD and operational runbooks.
• Implement and operate core services across routing/switching, wireless LAN, WAN/MAN, firewalls, load balancers, IPAM, and optical systems.
• Establish and maintain configuration standards and reusable templates; enforce change management and peer review.
• Monitor and optimize availability, utilization, and latency; lead deep-dive troubleshooting using platforms such as SolarWinds, Catalyst Center and Nexus Dashboard.
• Provide packet capture support and analysis of traffic flows.
• Lead infrastructure crisis management and major incident response; coordinate rapid service restoration and post-incident problem management.
• Own disaster recovery design and configurations for network services; plan and execute periodic DR tests and maintain DR documentation.
• Develop and review technical specifications/SOWs for procurements; participate in evaluations of vendor proposals and solutions.
• Collaborate with Security, Systems, and Applications teams to ensure resilient, secure designs and effective change management.
• Create and maintain comprehensive technical documentation, diagrams, inventories, and knowledge articles.
• Prioritize project and operational work; coordinate resources and schedules to meet deadlines and service levels.

Until further notice, this position is eligible for a hybrid work schedule. An appointment to this Competitive title/position in the Classified Civil Service Title Series will be made with a Provisional status. Employees in provisional status must pass a competitive civil service examination and be appointed from a civil service list to remain in the title/position.

Minimum Qualifications

1. A baccalaureate degree in computer science, engineering or a related field from an accredited college or university and five (5) years of satisfactory full-time experience in the design and engineering of complex datacenters, networks and/or cloud deployments; or

2. A baccalaureate degree from an accredited college or university and six (6) years of satisfactory full-time experience as described in "1" above; or

3. A high school diploma or its educational equivalent and ten (10) years of satisfactory full-time experience as described in "1" above; or

4. Education and/or experience which is equivalent to "1," "2" or "3" above. The following may substitute for some of the required experience required in "1," "2" or "3" above, as follows:

• College education (undergraduate credits) may substitute for up to four (4) years of the required experience in "3" above on the following basis:
• A. 30 to 59.9 semester credits substitute for 1 year of experience;
• B. 60 to 89.9 semester credits substitute for 2 years of experience;
• C. 90 to 119.9 semester credits substitute for 3 years of experience;
• D. 120 or more semester credits substitute for 4 years of experience.
• Graduate credits in information technology, computer science or a related field may substitute for up to two (2) years of experience in "1" or "2" above on the following basis:
• A. 15 to 29.9 graduate credits substitute for 1 year of required experience;
• B. 30 or more graduate credits substitute for 2 years of required experience.
• Each of the following valid current certification(s) may substitute for one (1) year of the required experience in "1," "2" or "3" above:
• A. Certified Information Systems Security Professional (CISSP) issued by ISC2;
• B. Certified Scrum Product Owner (CSPO) issued by Scrum Alliance;
• C. Cisco Certified Network Associate (CCNA) issued by Cisco;
• D. Cisco Certified Network Professional (CCNP) issued by Cisco;
• E. CompTIA Linux+ issued by CompTIA;
• F. CompTIA Network+ issued by CompTIA;
• G. Security+ issued by CompTIA;
• H. IBM Certified Solution Architect - Cloud Pak for Data issued by IBM;
• I. ITIL Foundation Certification issued by Axelos;
• J. Juniper Networks Certified Internet Associate (JNCIA) issued by Juniper Networks;
• K. Microsoft Certified: Azure Administrator Associate issued by Microsoft;
• L. NetApp Certified Data Administrator (NCDA) issued by any authorized organization approved by NetApp;
• M. NetApp Certified Storage Installation Engineer (NCSIE) issued by any authorized organization approved by NetApp;
• N. NetApp Certified Storage Installation Engineer (NCSIE) issued by any authorized organization approved by NetApp;
• O. Oracle Cloud Infrastructure Architect Professional Certification issued by Oracle;
• P. Red Hat Certified Engineer (RHCE) issued by Red Hat;
• Q. VMware Certified Professional (VCP) issued by VMware.

However, all candidates must have a high school diploma or its educational equivalent and at least three (3) years of experience as described in "1" above. Assignment Level II or III

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