Senior Manager, Homeless Security And Quality Of Life Program Support

Senior Manager, Homeless Security and Quality of Life Program Support

Position Objective: Develop and oversee processes related to invoicing, budget tracking and reporting, procurement, scheduling, coordination meetings, and transportation. Oversee the social service contractors who provide outreach and case management services to homeless individuals. Under guidance, this position implements and monitors agency-wide homeless policies and programs. Position interfaces with all levels of city, state, and federal officials as well as relevant private organizations to promote MTA's homeless policies.

Responsibilities:

• Oversee the social service contractors who provide outreach and case management services to homeless individuals using the transit system as surrogate shelter.
• Facilitate meetings in the absence of the Senior Director.
• Represent the MTA in planning meetings with internal departments such as MTA Police Department, New York City Transit, and the Commuter Rail agencies (Metro-North and LIRR).
• Coordinate meetings with external agencies, such as the New York City Dept. of Homeless Services, New York City Police Dept., the Office of Mental Health for New York State, and others.
• Support the Senior Director in development of standard operating procedures for Station Employees, MTA Police Department (PD), Homeless Contractors and MTA employees.
• Analyze the integrated outreach efforts (social services, police, security) and their progress toward meeting goals.
• Publicize system wide outreach efforts; help maintain website.
• Oversee financial management of agency-wide contracts.
• Support departmental units by providing administrative and technical support for on the ground programs.
• Perform any other duties as requested to assure the smooth business operations of the department.

Required Knowledge/Skills/Abilities:

• Knowledge of financial and budget analysis.
• Knowledge of querying databases/tables.
• Excellent research and written communication skills.
• Excellent communication and interpersonal skills.
• Excellent organizational and presentation skills.
• Demonstrated ability to work with all internal levels within a given organization.
• Demonstrated ability to communicate and interact well with external agencies.
• Demonstrated ability to work in a high-profile, high-pressure environment effectively.
• Demonstrated ability to communicate effectively with key internal and/or external stakeholders.
• Demonstrated quality assurance experience.
• Demonstrated ability to complete short- and long-term projects effectively and as efficiently as possible.
• Strong attention to detail.
• Demonstrated analytical capabilities and quantitative skills.
• Demonstrated proficiency in Microsoft Office Suite or comparable applications, i.e., Word, Excel, PowerPoint, and Outlook.

Required Education and Experience:

• Bachelor's Degree in Business Administration or Accounting or in a related field or an equivalent combination of education from an accredited college and experience may be considered in lieu of a degree; and
• Minimum 6 years of related experience in accounting, invoicing, contracts, and/or administration.
• Total of at least 10 years' related experience in accounting, invoicing, contracts, and/or administration without a bachelor's degree.
• The Following is/are preferred:
• Master's degree in a related field.
• At least 3 years in a managerial and/or leadership role.
• Advanced Excel skills preferred (i.e. SUMIF, LOOKUP, Tables, Pivot Tables).
• Knowledgeable in querying databases/tables or comparable applications.
• Prior experience working in a large, multi-faceted, fast-paced organization or governmental body.
• Familiarity with the MTA's policies and procedures.

Other Information:

• May need to work outside of normal work hours (i.e., evenings and weekends).
• Travel may be required to other MTA locations or other external sites.
• According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").
• Equal Employment Opportunity MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.