Remote Call Center Representative $18.50/hr - Remote Eligible

Immediate Remote Call Center Representative

Opportunity to work for one of the largest utility companies in the area. All candidates must be in the Eastern Standard Timezone. You must be flexible to work on Christmas and New Years. Eight shifts will be assigned from 7am-6:30pm Monday - Friday. All candidates must be fully flexible. Equipment provided. Start date 12/17.

Qualifications:

• Two years of call center experience
• Experience managing 60+ inbound phone calls
• Microsoft Office proficient
• Excellent communication skills

Responsibilities:

As a Service Intake Liaison, you will act as the critical link between customers and our service technicians, ensuring smooth communication and efficient resolution of service needs. You will serve as the subject matter expert and real-time troubleshooter for customers experiencing issues, while coordinating with technical teams to deliver timely solutions. This role requires exceptional customer service skills, technical understanding, and the ability to manage high-volume inbound inquiries with professionalism and accuracy.

Job Type & Location:

This is a contract to hire position based out of New York, NY.

Pay and Benefits:

The pay range for this position is $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully remote position.

Application Deadline:

This position is anticipated to close on Dec 10, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.