Product Manager, Messaging & Collaboration – Workplace Engineering, VP

Messaging & Collaboration Manager

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details. MUFG is seeking a Messaging & Collaboration Manager to lead our enterprise collaboration technologies team within the Workplace Engineering domain. In this role, you will oversee Microsoft 365 collaboration platforms – including Exchange email, Microsoft Teams, SharePoint (and OneDrive), and audio/video conferencing services – ensuring they are delivered securely, reliably, and in alignment with business needs. You will manage a group of subject-matter experts specializing in these areas, providing technical direction and people leadership to drive productivity and innovation in how our employees communicate and collaborate.

As the Lead, you will set the vision, roadmap, coordinate with cross-functional teams, and ensure that all owned 365 products are designed and integrated to collectively contribute to business success.

Key Responsibilities

• Own the vision and strategic direction for the full range of 365 products, ensuring alignment with organizational goals and customer needs.
• Own end-to-end management of MUFG's messaging and collaboration platforms, including Exchange Online (email), Microsoft Teams (chat, meetings, voice), SharePoint Online, OneDrive, and related Office 365 services. Ensure these tools are effectively integrated and optimized to support both on-premises and remote workforce productivity.
• Lead and mentor a team of SMEs (Subject Matter Experts) in email, collaboration, and AV technologies. Provide clear direction, set performance objectives, and foster professional development.
• Manage workloads and priorities across SharePoint, Teams, audio/visual conferencing, and email support functions, ensuring all sub-teams work cohesively toward common goals.
• Design, deliver, and maintain collaboration services according to best practices. Oversee day-to-day operations and Level 3 support for messaging systems (Exchange, Outlook) and real-time collaboration tools (Teams, conference room A/V setups).
• Ensure reliability and performance of these platforms through proactive monitoring and incident management, meeting defined SLAs for uptime and responsiveness.
• Develop the roadmap for messaging and collaboration technologies, aligned with MUFG's business strategy.
• Identify industry trends (e.g. cloud collaboration, hybrid work enhancements, AI integration) and recommend adoption of new tools or features that improve employee productivity and engagement.
• Drive projects to upgrade or migrate legacy systems (such as SharePoint on-premises to SharePoint Online, or legacy telephony to Teams Voice) and introduce innovative capabilities (automation, self-service, mobile collaboration, etc.).
• Enforce security policies and compliance requirements across collaboration platforms. Work closely with IT Security and Compliance teams to implement proper access controls, data retention policies, and e-discovery capabilities for email and Teams content.
• Ensure that messaging systems adhere to regulatory standards (e.g. email archiving for FINRA/SEC, data privacy) and that electronic communication surveillance tools (e.g. Global Relay, Microsoft Purview) are effectively utilized to monitor and archive communications.
• Collaborate with Network Engineering (for bandwidth/latency considerations), Enterprise Architecture (for alignment with broader IT strategy), and Support/Operations teams to ensure end-to-end quality of service.
• Partner with Vendors (especially Microsoft and A/V equipment providers) to address product issues, plan rollouts, and stay informed on technology updates. Communicate regularly with business stakeholders to gather feedback and ensure the collaboration tools meet evolving user needs.
• Oversee the creation of documentation, knowledge bases, and training materials for messaging and collaboration services.
• Ensure that support teams have the necessary runbooks and that end-users have access to self-help guides. Promote user adoption by coordinating with the Product Enablement & Adoption team (e.g., internal newsletters and communities to highlight new features and best practices in using Microsoft 365 tools).
• Continuously evaluate current systems and processes; drive continuous improvement initiatives to optimize performance, reduce costs, and enhance user experience. This includes simplifying architecture (e.g. reducing on-prem footprint in favor of cloud services), automating routine tasks (such as user provisioning or email retention cleanup), and measuring success via defined KPIs (uptime, ticket volume, user satisfaction, etc.).

Qualifications

• Extensive experience as a Product Owner or Senior Product Manager, particularly with 365 products.
• Proven leadership in managing direct reports and delivering results through others.
• Strong skills in product strategy, prioritization, stakeholder management, and communication.
• Demonstrated ability to oversee multiple products and initiatives in a dynamic environment.
• Excellent interpersonal and mentoring abilities, with a focus on team success.

As per MUFG's Return to Office policy, a candidate must work onsite for 4 days and 1 day remotely out of either Jersey City, NJ or Tempe, AZ office. The typical base pay range for this role is between $127K - $182K depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law. At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

• Client Centric
• People Focused
• Listen Up. Speak Up.
• Innovate & Simplify
• Own & Execute