Patient Services Manager 2

Brooklyn Service Leader: Elevate Patient Dining and Support $3M Retail at SUNY Downstate

Sodexo is seeking a dedicated and service-driven Hospital Patient Services Manager to join our team at SUNY Downstate in Brooklyn, NY. A 250-bed facility known for its excellence in patient care and innovation. This leadership role reports directly to the Food Operations Manager and oversees a team of approximately 20 union employees, playing a key role in supporting Sodexo's mission to deliver exceptional food and nutrition services that enhance the patient experience. This role will also support retail managing $3 Million in revenue.

As the Patient Services Manager 2, you will play a vital role in ensuring that every patient receives compassionate, high-quality service during their stay. You will lead and inspire frontline teams, foster collaboration across departments, and help maintain a culture centered on quality, safety, and care excellence.

What You'll Do

The Hospital Patient Services Manager will be the leader for service excellence, focusing on patient satisfaction, team management, and financial support.

• Lead Patient Services: Oversee all aspects of patient meal delivery, ensuring accuracy, timeliness, and adherence to dietary and clinical requirements; drive initiatives to consistently improve patient satisfaction scores.
• Team Leadership & Union Management: Directly manage, schedule, and inspire a team of approximately 20 union employees; ensure positive labor relations, consistency in policy application, and professional development of staff.
• Retail Support: Collaborate with the retail team to support the management of $3 Million in annual retail revenue, focusing on operational consistency and customer satisfaction within the café environments.
• Compliance & Safety: Ensure strict adherence to all food safety, sanitation (HACCP), and regulatory compliance standards required by the hospital and Sodexo.
• Operational Efficiency: Support the Food Operations Manager by assisting with inventory control, cost management, and ensuring operational effectiveness across patient and retail services.
• Interdepartmental Collaboration: Foster strong, collaborative relationships with nursing, clinical dietitians, and other hospital departments to integrate nutrition services seamlessly into the overall patient care model.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

We are seeking a candidate who combines frontline operational experience with strong leadership and a passion for customer service.

• Supervisory Experience: Minimum of 2+ years of management or supervisory experience, preferably within food services in a hospital or large institutional setting.
• Union Environment Comfort: Demonstrated comfort and ability to effectively manage, motivate, and lead a unionized workforce.
• Patient-Centric Focus: A passion for delivering compassionate care and proven experience driving exceptional customer/patient service results.
• Retail Acumen: Experience supporting or managing high-volume retail operations is highly desirable.
• Compliance Knowledge: Strong working knowledge of food safety standards (HACCP) and operational compliance requirements within a healthcare setting.
• Communication & Agility: Excellent professional communication skills (written and verbal) and the ability to manage competing priorities in a fast-paced environment.
• Technical Skills: Proficiency in MS Office Suite and experience with healthcare food management systems (e.g., patient tray tracking software) is a plus.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experience

Minimum Management Experience - 2 years

Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Location

US-NY-BROOKLYN

System ID

985220

Category

Food Service

Employment Status

Full-Time Exempt

Posted Range

$65000 to $98450

Company : Segment Desc

HOSPITALS On-Site