Operations Coordinator - Marken Sun - thu 9:00 PM - 5:30 AM

Operations Coordinator

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Job Description:

Operations Coordinator:

Hours: Sunday - Thursday 9:00 pm to 05:30 am

Main Duties and Responsibilities:

• The Operations Coordinator is responsible for monitoring all inbound and outbound shipments on a daily basis to ensure that shipments are delivered within agreed timelines.
• Work with our operating system "Maestro" to plan, execute and monitor import & export shipments.
• Coordinate collections, deliveries, drop offs and recoveries with other departments / Marken Offices / Agent and drivers.
• Maintain constant communication with Packaging Team to ensure availability of required supplies for collections, deliveries, drop offs and recoveries.
• Process temperature sensitive shipments designed for the special requirements of the Cold Chain transportation processes.
• Prep and maintain temperature-controlled shipments as required.
• Provide the proper documentation to the agent/Marken Driver for collections, deliveries, drop offs and recoveries.
• Confirm that every recovery is complete by matching the information against the manifest during reception process.
• Provide expedited dispatch to tender the shipments immediately after collection and alert the receiving agent/office.
• Notify any discrepancies to the respective department, agent or Marken Office and update Maestro accordingly.
• Confirm that the shipment is OK to Send to final destination and obtain Master Airway Bill "MAWB" consignment instructions.
• Define the best possible route to dispatch the shipment to its final destination.
• Condition shipments as required and update the proper milestones in Maestro.
• Obtain a booking with the airline and consign the MAWB as instructed.
• Enter the Route Leg for International Flights.
• Send the Alert through Maestro.
• Coordinate with Dispatch the drop off to the Airline as per the respective SOPs.
• Use Daily Schedule Report and update Maestro with all departures from the airport.
• Handling of irregularities.
• Perform additional administrative work as deemed necessary.

Qualifications:

• Professional experience in customer service operations, preferentially in the international air freight, logistics or distribution.
• Preference for existing knowledge and experience of the pharmaceutical and clinical trial industry.
• Commitment to quality and attention to detail.
• Strong customer focus.
• Team player / self-dependent / motivated to succeed.
• Proficient in MS Office / Excel / Word

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range: