Network Support Analyst - Telecom Background Required - Remote Eligible

Senior Network Support Analyst

Do not apply unless you have worked as a Network Analyst for a telecommunications or broadband company. Candidates must reside in Colorado (CO), Massachusetts (MA), or New York (NY).

We are seeking a Senior Network Support Analyst to join our Network Management Center (NMC) team. In this role, you will provide critical support for a leading provider of advanced network services, ensuring network resilience and rapid service restoration. You will work closely with internal teams to monitor, troubleshoot, and maintain network elements across Layer 1, 2, and 3 technologies.

Key Responsibilities

The Senior Network Support Analyst will manage end-to-end technical support, from identifying service impairments to full resolution. Responsibilities include monitoring network events, conducting intrusive testing for Ethernet, VPN, ELAN, and IP services, and managing trouble tickets. You will apply strong technical proficiency in Ethernet switching (VLANs, STP, trunking, port-channeling) and routed networks (OSPF, BGP, VRFs), troubleshoot LAN handoffs, and interface with multiple teams to coordinate repairs and updates. Participation in scheduled maintenance windows and on-call rotations is required.

Qualifications

Minimum 3 years of NOC or Network Engineering experience. Must have prior experience working for a telecommunications or broadband company as a Network Analyst. Bachelor's degree in Networking, Telecommunications, Computer Science, or equivalent experience preferred. Cisco certifications (CCNA or CCNP) strongly preferred. Hands-on experience with DWDM, Ethernet, Layer 2/3 switching, and routing technologies. Familiarity with LAN protocols and troubleshooting methodologies. Experience using CLI across Cisco, Juniper, or Nokia devices. Strong communication skills and ability to multitask in a fast-paced environment.

Additional Details

Proficiency with Microsoft Office and network monitoring tools. Ability to work flexible hours in a 24x7 environment, including evenings, weekends, holidays, and on-call rotations. Performance standards include maintaining 99.999% network availability and meeting MTTR objectives.

Compensation

Salary up to $80,000 annually, based on experience. The end client offers a comprehensive benefits package, including: medical, dental, and vision coverage; 401(k) retirement plan with company match; paid time off and holidays; life and disability insurance; professional development and training opportunities.

About the Company

Our client is a premier provider of high-performance network solutions, delivering reliable connectivity and managed services to enterprise customers. They are committed to innovation, customer satisfaction, and maintaining industry-leading standards for network availability and performance.

Job Type & Location

This is a Permanent position based out of New York, NY. Pay and Benefits The pay range for this position is $35.00 - $38.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: medical, dental & vision; critical illness, accident, and hospital; 401(k) Retirement Plan – pre-tax and Roth post-tax contributions available; life insurance (voluntary life & AD&D for the employee and dependents); short and long-term disability; health spending account (HSA); transportation benefits; employee assistance program; time off/leave (PTO, vacation or sick leave).

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Dec 4, 2025.