IT Support Lead

IT Support Lead

Join Our Team at Barclays Center! Our focus is YOU! At Barclays Center, we're more than just a venue – we're a dynamic community driven by a shared passion for creating unforgettable live experiences. We're dedicated to nurturing our team members and empowering them to thrive in an environment where innovation, collaboration, and a love for sports entertainment intersect. If you're someone who lives and breathes events, fueled by an unwavering passion for creating magic in every moment, then we want you to join us in shaping the future of live entertainment. Come be a part of our vibrant community, where every day offers the chance to inspire, innovate, and make memories that last a lifetime!

Our Company Values We understand that it is important for you to know what our values are to determine if they align with yours. Our four company values, Care, Integrity, Accountability and Growth Mindset, are reflected in everything that we do here at Barclays Center. From the interview process to employee recognition, we make certain to incorporate the four values.

Key Attributes for Success To excel in this role, candidates must possess a genuine passion for service, strong teamwork abilities, adaptability, effective communication skills, a guest-centric approach, problem-solving capabilities, and keen attention to detail. These attributes are essential for creating unforgettable experiences and maintaining a positive atmosphere for our guests.

Genuine Passion for Service: Desires to exceed guest expectations and create unforgettable experiences. Enjoys demonstrating enthusiasm and dedication in providing exceptional service. Wants to make every interaction memorable and positive.

Strong Teamwork Abilities: Enjoys collaborating effectively with colleagues and partners. Likes building and nurturing strong relationships within the team. Values the importance of teamwork in achieving shared goals.

Adaptability: Enjoys handling unexpected challenges with flexibility and composure. Wants to quickly adjust to changes in the environment to ensure guest satisfaction. Thrives in dynamic and fast-paced work environments.

Effective Communication Skills: Desires to listen attentively and respond empathetically to guests and colleagues. Enjoys conveying information clearly, confidently, and with warmth. Wants to communicate with clarity and precision to ensure understanding.

Guest-Centric Approach: Values putting guests at the center of all actions and decisions. Likes anticipating guest needs and consistently exceeding expectations. Wants to create a welcoming and positive atmosphere for all guests.

Proactive Problem-Solving: Desires to identify and resolve issues creatively and efficiently. Enjoys handling guest concerns with empathy and professionalism, turning challenges into opportunities. Likes taking initiative to address potential problems before they escalate.

Meticulous Attention to Detail: Wants to pay close attention to details that contribute to guest satisfaction. Enjoys ensuring every aspect of service delivery is meticulously executed to maintain high standards. Desires to take pride in delivering flawless experiences through meticulous attention to detail.

ESSENTIAL DUTIES & RESPONSIBILITIES: What You Will Do

1. Oversee the resolution of complex technical issues, including hardware, software, and network-related problems. Ensure timely and effective troubleshooting and support for staff and various stakeholders.
2. Oversee and provide guidance to the IT customer support technician team, ensuring high-quality service delivery.
3. Maintain and manage the conservation of hardware and software for necessary devices.
4. Establish and enforce operation standards for specific events, programs, and hardware use across the organization.
5. Organize and maintain a systematic arrangement of all network components, ensuring optimal functionality.
6. Provide technical support and training for systems and networks, ensuring technicians and users are equipped to handle technological tools efficiently.
7. Collaborate with other departments and IT professionals to uphold and maintain standards and functionality of systems.

CANDIDATE PROFILE: Who You Are We are seeking a dedicated and experienced IT Support Lead to oversee and deliver exceptional technical assistance to our end users while leading the IT customer support team. The ideal candidate will be responsible for maintaining the hardware and software of essential devices, providing technical training, and ensuring smooth operational standards across all IT systems. Flexibility in scheduling is required, including early mornings, evenings, and weekend shifts.

KEY COMPETENCIES: Skills You Possess

• 5+ years of experience in technical support, with 3+ years in a team lead or management role.
• Strong understanding of hardware, software, and network systems.
• Experience with networking protocols and components (switches and routers)
• Excellent communication skills with the ability to translate complex technical concepts for varied audiences.
• Flexibility in working hours, with availability for early morning, evening, and weekend shifts.
• Ability to work collaboratively with various teams and departments.
• Strong organizational skills and attention to detail.
• Bachelor's degree in IT, Computer Science, or a related field (preferred)
• Certifications such as CompTIA A+, Network+, or other relevant IT certifications (preferred)