IT Operations Manager

The Opportunity At Altana

We are looking for an exceptional IT and Executive Support Lead to build and lead our internal IT function while providing white-glove technical support to our senior leadership team. This is a unique opportunity to shape IT operations at a high-growth technology company transitioning from an MSP model to a strategic internal capability. You'll be the go-to technical expert ensuring our executives—who frequently appear in media and on television—have flawless technology experiences when it matters most.

In this role, you'll wear multiple hats: strategic IT leader, hands-on technical problem solver, vendor relationship manager, and trusted advisor to the C-suite. You'll leverage AI and automation to build a next-level IT function that matches our company's innovation-first culture, while ensuring every team member has the technology support they need to do their best work.

Over the next 12 months, you will:

1. Lead the MSP transition: Successfully migrate from our current managed service provider to a hybrid model, building internal capabilities while strategically leveraging external partners where it makes sense
2. Deliver executive excellence: Provide proactive, white-glove technical support to senior leadership, ensuring zero technical issues during high-stakes media appearances, investor meetings, and public engagements
3. Build the IT team: Recruit, hire, and develop an internal IT support team aligned with our growth trajectory and service excellence standards
4. Optimize vendor relationships: Manage relationships with technology vendors, SaaS providers, and service partners; negotiate contracts and ensure we're getting maximum value from our technology investments
5. Own the IT budget: Develop, manage, and optimize the IT budget, making data-driven decisions about technology investments and demonstrating clear ROI
6. Solve complex problems: Roll up your sleeves to troubleshoot and resolve escalated technical issues across our technology stack, from endpoints to cloud infrastructure
7. Innovate with AI: Implement AI-powered tools and automation to transform IT operations—from intelligent ticketing and self-service portals to predictive support and automated provisioning
8. Establish IT standards: Define and implement IT policies, procedures, and standards that scale with the company while maintaining security and compliance requirements
9. Partner cross-functionally: Collaborate closely with Security, Engineering, and Business Operations to ensure seamless technology operations across the organization

What you bring to Altana:

Essential Experience:

• 8+ years of progressive IT experience
• 3 years in a leadership or senior technical role
• Proven track record providing executive-level technical support, ideally in fast-paced environments where technology reliability is mission-critical
• Demonstrated success building or scaling internal IT teams from the ground up
• Experience managing MSP transitions or building hybrid internal/external IT models
• Strong vendor management skills with experience negotiating contracts and managing multiple technology partnerships
• Budget ownership and management experience, with ability to forecast, track, and optimize IT spend
• Deep technical troubleshooting skills across modern enterprise technology stacks (macOS, Windows, cloud apps, collaboration tools, mobile devices)
• Excellent communication skills with the ability to translate technical concepts for non-technical audiences and remain calm under pressure
• Track record of implementing automation and efficiency improvements in IT operations

Technical Capabilities:

• Expert knowledge of modern workplace technologies: G Suite/Google Workspace, Microsoft 365, Slack, Teams, and other collaboration platforms
• Experience with IT management and monitoring tools MDM, zero touch provisioning, etc
• Strong understanding of SaaS application management, inventory, and shadow IT concerns
• Familiarity with IT service management frameworks and ticketing systems (Jira Service Management, etc.)
• Understanding of information security best practices and compliance requirements (SOC 2, ISO 27001 awareness is a plus)

The AI Advantage:

• Enthusiasm for leveraging AI tools and platforms to transform IT operations
• Experience implementing or piloting AI-powered IT solutions (chatbots, automated triage, intelligent knowledge bases)
• Creative mindset for identifying opportunities to apply AI/ML to traditional IT challenges
• Comfort working at a technology-first company where AI is core to our mission and culture

Personal Attributes:

• Exceptional service orientation with a "no problem is too small" attitude
• Proactive and anticipatory—you solve problems before they become issues
• High attention to detail, especially when supporting high-visibility executive activities
• Ability to context-switch rapidly and manage multiple priorities simultaneously
• Strong business acumen with understanding of how IT enables organizational goals
• Humble and collaborative team player who thrives in a values-driven culture

At Altana, we believe that a diverse workforce enables greater creativity, performance, and adaptability. We're proud to be an equal opportunity employer and welcome you to join us as you are. Our employment opportunities and decisions are based on business needs and individual qualifications, without regard to race, color, religious creed, national origin, ancestry, age, physical or mental disability, medical condition, marital status, sexual orientation, gender identity or expression, genetic information, family care or medical leave status, military or veteran status, or any other characteristic protected by the laws or regulations in the areas in which we operate. We prohibit discrimination and harassment of any type, in any situation.

Minimum Salary: 120000 Maximum Salary: 170000 Salary Unit: Yearly