Human Resources Manager, Airport Customer Service (JFK)

Human Resources Manager Role

The Human Resources Manager role is responsible for human resources field support for an assigned client group at Delta Air Lines, Inc. The HR Manager acts as a strategic business partner for clients throughout the United States. The role is responsible for ensuring the effective and consistent delivery of human resources services including coaching/counseling employees and management, sourcing and selection, performance management programs, organizational effectiveness, compensation and providing Human Resources leadership. This position will support the Airport Customer Service operations and will be based in JFK.

Responsibilities:

• Anticipating and meeting client needs
• Executing service delivery systems
• Creating integrated solutions to business problems or issues
• Acting as an employee and company advocate that can balance decision making appropriately
• Developing relationships with individuals, employee groups and leaders of the business to communicate company policies/programs/procedures while providing leadership around organizational change, process consultation and organizational development
• Imparting HR expertise to management personnel and influencing clients based on company policy, focusing on positive employee relations and applicable laws
• Serving as project lead/representative for corporate projects, managing timelines, and working with cross-divisional teams and developing both strategic and tactical plans that create a safety conscious environment resulting in employee safety and well-being

Minimum Qualifications:

• 5-10 years of HR Manager experience supporting a business unit (or equivalent years of experience) is required
• General knowledge of all and more specific HR technical competence in at least three of the following HR disciplines: compensation, benefits, employment, employee/labor relations, training/development, EEO, and organizational development
• Ability to travel up to 40% of the time with some overnight travel included
• Excellent oral and written communication skills, strong analytical skills, strong management presence, adaptability and ability to work successfully across business unit lines and at all levels
• Effective platform/presentation skills and successful problem solver
• Ability to work well independently with minimal supervision
• Ability to think strategically, lead and influence decision making, and build and maintain effective relationships
• Ability to balance multiple priorities, work under pressure with complex issues within established time constraints, and meet deadlines and objectives
• Performing satisfactorily in present position
• Consistently prioritizes safety and security of self, others, and personal data
• Embraces diverse people, thinking, and styles
• High school diploma, GED, or high school equivalency
• At least 18 years of age and has authorization to work in the United States

Preferred Qualifications:

• Bachelor's degree in human resources management, business management or in a related field of study
• PHR/SPHR or other HR-related professional certification
• Previous management/supervisory experience

Benefits and Perks:

Competitive salary, industry-leading profit sharing program, and performance incentives

401(k) with generous company contributions up to 9%

New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)

In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period

10 paid holidays per calendar year

Birthing parents are eligible for 12-weeks of paid maternity/parental leave

Non-birthing parents are eligible for 2-weeks of paid parental leave

Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits

Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

Domestic and International space-available flight privileges for employees and eligible family members

Career development programs to achieve your long-term career goals

World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

Recognition rewards and awards through the platform Unstoppable Together

Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

Pay Range: $81,300.00-$221,000.00 annually

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process.