Enrollment Customer Service Representative

Enrollment Customer Service Representative

Location: Bronx, NY 10458

Shift Timing: M-F 8:00 a.m.-4:00 p.m. & 9:00 a.m.-5:00 p.m.

Duration: 7+ months

Pay Rate: $21/hr. on W2

Job Description:

In response to the post-COVID-19 decline in NYC public school enrollment, the DOE is launching a strategic outreach campaign to re-engage families and attract new students. The Family Welcome Center Enrollment Representative plays a key role in this initiative by supporting families with enrollment and admissions, providing high-quality customer service, and assisting with outreach efforts.

Role & Responsibilities

• Respond to family inquiries via phone and email, schedule appointments and document interactions.
• Assist with student registration under supervisor guidance.
• Conduct targeted robocalls to promote enrollment and share resources.
• Collect and manage family contact information, including preferred languages.
• Support virtual and in-person admissions events.
• Provide accurate and timely admissions information to families.
• Deliver excellent customer service in all interactions.
• Participate in outreach efforts and present information to community groups.
• Assist in student enrollment workshops and sessions.
• Collaborate with the communications team to develop outreach materials.
• Input data into DOE systems (ATS, Service Cloud, MySchools).
• Adhere to Chancellor's Regulations A101 and uphold ethical standards.

Qualification Requirements

Bachelor's degree + 2 years of relevant community work experience. OR- High school diploma + 6 years of relevant community work experience. OR- Equivalent combination of education and experience (minimum 1 year of relevant experience required).

Preferred Qualifications

Experience in educational settings or with the DOE. Ability to thrive in fast-paced, time-sensitive environments. Willingness to travel across NYC. Strong commitment to customer service. Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite (Excel, Outlook, Office 365, Teams). Strong interpersonal and organizational skills. Bilingual proficiency in one or more of the following: Spanish, Chinese (Cantonese/Mandarin), Arabic, Bengali, French, Haitian Creole, Korean, Russian, Urdu. History of excellent attendance and punctuality.

About our Company: 22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies' delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients. Recognized among "Best Company to Work For" by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients' expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated. "22nd Century Technologies is an Equal Opportunity Employer" and "US Citizens & all other parties authorized to work in the US are encouraged to apply." All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Minimum Salary: 32240.00 Maximum Salary: 32240.00 Salary Unit: Yearly