Engineer, Linux Managed Services

Presidio Engineer

At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights.

The Role As a Presidio Engineer, you will be responsible for monitoring and managing customer internal infrastructures and their platforms under direct supervision of the Linux Team Manager. The Engineer will be the primary point of contact for all incidents assigned to them and retain ownership until resolution unless otherwise advised. The position is subject to shift work and a candidate would be expected to move to different shifts as needed. The Engineer will be expected to interact with customers, peers and management via phone, IM, video and email to ensure customer issues are resolved per contracted SLA's while documenting all actions and communication in the ticketing system, ServiceNow.

Responsibilities Include:

• Oversees the day-to-day operation of various engineering solutions including hardware/software support, training, and special projects.
• Provide feedback to management on process improvements and areas of concern.
• Maintains excellent communication with NOC team on all tasks and projects. Responsible for communicating with customers, peers, team and managers regarding incident and change management. Creates and maintains good technical documentation.
• Provides emergency on-call support on a rotating schedule.
• Be available while on-shift through several different venues - Instant Messaging, phone, emails and any new and acceptable methods of communication as deemed appropriate.
• Will carry out testing of new features, and functionality as required and to help develop plans to implement and verify that they are operating correctly in the live network.
• Troubleshoot and resolve equipment, configuration and affected problems and to track vendor support cases through to problem resolution on production issues.
• Support ongoing efforts in defining best practice policies for all supported products and submitting these into the Knowledge Base.
• Develop additional skills in other products as business needs dictate.
• Effective communication amongst the team and with other engineering verticals and management.
• Respond to customer service calls and emails in agreed upon timeframe.
• Manage service tickets that are assigned to your personal and team queue.
• A firm understanding of teamwork and ability to follow all procedures and documentation as defined and provided by management.
• Other duties as assigned.

Required Skills and Professional Experience:

• Bachelor's degree or the equivalent work experience and/or military experience.
• 2-4 years' experience working in a Network Operations Center.
• 2-4 years' experience troubleshooting infrastructure devices applicable to engineering vertical.
• Strong interpersonal skills and relationship management abilities - showcasing the ability to work well with many levels of client engineering and management.
• Advanced knowledge and understanding of Linux Server Operating Systems, including Red Hat Enterprise Linux (RHEL), Ubuntu, and CentOS.
• Strong familiarity with core Linux administration tasks such as system provisioning, user and group management, package installation, service configuration, and system monitoring.
• Ability to perform troubleshooting and remediation across a wide range of Linux environments, including virtualized and physical infrastructures.
• Understanding of key Linux services and protocols, including SSH, NFS, DNS, DHCP, SMTP, SNMP, and syslog.
• Experience with file systems, LVM, and storage configuration within Linux environments.
• Basic understanding of networking protocols such as TCP/IP, routing, switching, VLANs, and firewalls.
• Basic understanding of virtualization platforms, such as VMware and Hyper-V.
• Working knowledge of authentication and access controls such as LDAP, PAM, and Sudoers configuration.
• Strong communication skills, including the ability to explain technical issues in clear, non-technical terms.
• Proven problem-solving abilities and the capacity to work effectively in an operations-focused environment.
• Comprehensive verbal and written communication skills.
• Ability to manage multiple issues simultaneously while maintaining service quality and response times.
• Experience working with diverse environments and varying levels of technical expertise.
• Ability to handle and escalate critical operational issues appropriately to management or third-party vendors.
• Experience maintaining complex operational processes and ensuring system stability in a managed services context.

Additional Skills and Professional Experience:

• Familiarity with scripting languages (e.g., Bash, Python) or automation tools (e.g., Ansible, Puppet, Chef).
• Exposure to cloud environments (AWS, Azure, GCP) and the ability to support Linux instances in those platforms.
• Knowledge of security best practices and compliance frameworks for Linux systems (e.g., CIS Benchmarks, STIGs).
• Certifications such as RHCSA, RHCE, or CompTIA Linux+ are preferred but not required.

Your future at Presidio Joining Presidio means stepping into a culture of trailblazers-thinkers, builders, and collaborators-who push the boundaries of what's possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future.

Ready to innovate? Let's redefine what's next-together.