Director, Operations

Director, Operations

The Director of Operations is responsible for overseeing the live entertainment daily operations product across all US and UK parks including live shows, character meet and greets, production operations, special events and atmosphere entertainment. This role requires a detail-oriented leader with comprehensive experience and expertise delivering world-class guest experiences, operational excellence, safety compliance and alignment with brand standards and guidelines.

The Director of Operations will lead a team of Live Experience Managers along with collaboration with producers, project/production managers, directors, technical teams, vendors and clients to deliver high-quality productions and experiences that align with the creative vision and operational requirements of each property.

Key Responsibilities

• Strategy and Leadership
• Relationship Management
• Production Planning & Scheduling
• Continuous Improvement
• Budget Management
• Quality Control
• Risk Management

Qualifications & Skills

Degree in Theme Park Management, Arts Administration, Production, Sports Event Management or a related field; equivalent professional experience considered. 7+ years of experience in entertainment operations management within entertainment, sports production or live event industries. Excellent verbal and written communication skills Strong knowledge and experience leading live entertainment production operations processes, to include budgeting, labor management, ops scheduling, logistics, entertainment programming, strategic planning and safety protocols. Proficiency in operations management software and tools, such as Wrike, Microsoft Project, Asana, Trello, or equivalent. Familiarity with health and safety regulations and best practices in entertainment production environments. Flexibility to work evenings, weekends, and holidays as required.

Character Attributes

Leadership, strong communicator, highly organized, detail-oriented, team-oriented, proactive problem solver, decisive, adaptable, professional attitude, resourceful, budget-conscious, safety-focused, time management, flexible schedule, ethical & professional.

Company Benefits

Competitive salary, flexible working schedule and remote work options, company 401K, health benefits – medical, dental, and vision, collaborative and inclusive work environment, opportunity to work on a variety of project types including theme parks, resort hotels, entertainment centers, live shows, temporary experiences and many others.

While this is intended to be an accurate description of the job, this is not necessarily an comprehensive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the position, and may require that other or different tasks be performed as necessary and assigned.

Diversity and Inclusion Statement

Diverse is who we are way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it and hire it. All differences are welcome here. We know for a fact that each employee's individual background, life experiences, knowledge, self-expression, and capabilities are a contribution to our culture, as well as our reputation and achievements. So, bring all of who you are, no questions asked.