Director, Network And User Support

Director, Network And User Support

New York University Overview: University Development and Alumni Relations (UDAR) is dedicated to soliciting the private funding necessary to support the strategic goals of the University in teaching, learning, and research. The personnel of UDAR work university-wide as well as within individual schools and colleges of the University to discover, motivate, cultivate, solicit, and steward alumni, parents, faculty, and friends for immediate, long-range, and future financial support, through gifts and pledges to the University, for critical operations such as student aid, faculty support, academic and research program development, and facilities and infrastructure. UDAR's endeavors raise funds for immediate University use and also for the University's endowment.

The Director, Network and User Support will lead a team responsible for delivering comprehensive IT and user support services to University Development and Alumni Relations. Oversee user training, technology asset management, vendor and contract management, information security, server administration, and site-support operations. Lead the development and application of security frameworks for UDAR's networks, on-premises systems, cloud environments, and SaaS integrations, ensuring compliance with NYU's policies. Determine the network and computing impact of implementation of new systems, review hardware and software proposals from vendors, recommend appropriate network solutions to UDAR leadership, and direct the development of installation schedules and priorities with the goal of improving network and compute reliability, availability, security, and maintainability.

UDAR encourages work-life integration for our employees, therefore this position is eligible for a hybrid work arrangement.

Responsibilities

Required Education: Bachelor's Degree Preferred Education: Master's Degree in Information Technology, Computer Science, or a related field Required Experience: 7+ years experience in IT operations, user support, or network administration including supervisory experience or equivalent combination of education and experience Preferred Experience: 7+ years within a higher education or nonprofit environment Required Skills, Knowledge and Abilities: Proficiency in CRM systems (e.g., Blackbaud CRM), Microsoft Office Suite, and IT support platforms Strong organizational, interpersonal, and analytical skills Demonstrated ability to manage multiple projects, meet deadlines, and communicate technical concepts effectively to non-technical audiences Knowledge of information security best practices and IT asset management Preferred Skills, Knowledge and Abilities: Advanced certifications (e.g., ITIL, CISSP, or related) Experience with vendor management and contract negotiations Familiarity with API platforms and complex query writing

Qualifications

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $155,000.00 to USD $195,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen. NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.