Desktop Support Technician

Desktop Support Technician

The client is a global investment and advisory financial services firm that engages in investment banking, asset management, capital markets services, and insurance services. Its commitment is to advance the strategic interests of our clients and to deliver long-term results with excellence and integrity. The client helps governments, institutions, and individuals address complex financial challenges, identify opportunity, and achieve their long-term objectives.

The desktop support technician role presents an opportunity to solve problems of moderate to high complexity without help and escalate very complex problems to more senior staff. Specific responsibilities include:

• Provide technical support for users of desktop hardware and software; users can be in remote locations
• Troubleshoot application issues including viruses, hard disk diagnostics and file repair, data encryption, and SMS reporting
• Troubleshoot printers and copier interfaces
• Track and resolve incidents and requests in an incident management system
• Perform a variety of support activities including inventory and coordination with outside technology vendors
• Work overtime hours, weekend hours and on-call hours as required

Skills and experience required:

• Bachelors degree preferred
• Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops
• Strong technical knowledge of Windows 7 & 10, Microsoft Office 2013-365 products, Market Data Applications (ex. Bloomberg) and telephony systems
• Proficiency in troubleshooting desktop computer issues, both hardware and software
• Experience with supporting mobile devices
• Excellent customer services skills
• Excellent communication skills
• Team player attitude

Non-benefitted (other than those mandated under state or federal law). Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate data collection disclaimer: At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain personally identifiable information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment. If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com.

Applicant consent: By submitting your application, you agree to ApTask's Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or help@aptask.com. Message frequency may vary. Msg & data rates may apply.

Genesis10 is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran Minimum Salary: 38.00 Maximum Salary: 43.00 Salary Unit: Hourly