Desktop Support Specialist

Desktop Support Specialist

Location: New York, NY (Onsite 5 days/week; occasional travel to Stamford, CT once a month) Type: Full-Time – 6 month contract to hire Pay: $34-$37/hr

About the Role: We are seeking an experienced Desktop Support Technician to join our IT team and provide exceptional Level 2 support in a fast-paced, executive-heavy environment. This role is critical to ensuring smooth operations for our NYC office.

Skills & Qualifications:

• 5+ years supporting Windows OS (7 & 10), hardware, software, printers, and mobile devices
• 5+ years of O365 support experience
• Hands-on break/fix experience; comfortable supporting users face-to-face and remotely (VPN)
• Strong customer service and communication skills; polished professionalism required
• Prior experience supporting executives preferred
• Nice to Have: Active Directory, Windows 10, enterprise desktop support experience

Key Responsibilities:

• End User Support (30%)
• Respond to and resolve Level 2 support tickets
• Document technical notes for escalations
• Communicate IT updates to internal customers
• PC Support & Maintenance (30%)
• Deploy and configure PCs for new hires
• Train employees on hardware/software usage
• Perform upgrades and troubleshoot hardware/software issues
• Coordinate repairs and maintain inventory
• Software Support (10%)
• Assist with post-deployment issues
• Support local/regional software and upgrades
• Projects & Team Collaboration (10%)
• Participate in IT initiatives and testing
• Ensure compliance with SLAs and OLAs
• Network & Print Server Maintenance (5%)
• Manage backups, printers, and networked devices
• VoIP Phone Support (5%)
• Legal Compliance Support (5%)

Additional Details:

Work Environment: Executive-heavy NYC office; polished professionalism required

Travel: One day every month to Stamford, CT

Business Impact: Backfill for a team member who relocated

Why Join Us? This is an exciting opportunity to work in a dynamic enterprise environment, providing high-level support and collaborating on impactful IT projects.

Job Type & Location: This is a Contract to Hire position based out of New York, NY.

Pay and Benefits: The pay range for this position is $30.00 - $37.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in New York, NY.

Application Deadline: This position is anticipated to close on Dec 31, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.