CWR Customer Service Rep I
NYC Staffing
Customer Service Representative (Supplemental)
Location: Onsite/ Newark, NJ
Schedule: Monday–Friday
Shifts Available:
• 5:15 AM – 2:30 PM
• 9:00 AM – 6:30 PM
Pay Rate: $18.00/hour Option of shift
Job Summary
As a Customer Service Representative, you will play a key role in delivering outstanding service to customers, business partners, and drivers. You will monitor daily operations, resolve customer concerns, and ensure delivery commitments are met. This is a fast-paced, customer-focused role requiring strong communication skills and attention to detail.
Key Responsibilities
• Assist customers and business partners via phone and email
• Handle customer complaints calmly and professionally
• Diagnose, assess, and resolve service issues efficiently
• Monitor delivery routes and track progress throughout the day
• Scan haul-away pods and verify required stamps
• Process delivery changes or cancellations accurately
• Support daily team monitoring to ensure service expectations are met
Qualifications
Minimum Requirements:
• Experience using Microsoft Office programs (Word, Excel, PowerPoint, MS Project)
• Strong communication and customer service skills
• Ability to multitask and stay organized in a fast-paced environment
Preferred Qualifications:
• High school diploma or equivalent
• 1+ year of related experience, preferably in a call center or customer service environment
• Ability to work under pressure while delivering effective solutions
Pay Details:
$18.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply