Compliance Technician, Bureau Of IT Infrastructure And Support Services

Cyber Security Analyst

The Division of Information Technology's mission and vision is to promote and protect the health of all New Yorkers through the use of innovative technology and health information that is useful and available. Bureau of IT Infrastructure and Support Services (IIS) is seeking an experienced Technician to join our team. In this role, you will be responsible for providing first-line technical support to end-users, ensuring the smooth and efficient operation of their computer systems and peripherals.

Duties will include but not be limited to:

• Perform sensitive investigation and studies concerning the administrative misconduct and incompetency of Child Care field inspector in compliance with IT security policies and internal security.
• Conduct IT security surveys of Child Care field operations, IT equipment and facilities.
• Perform imaging and encryption of desktop computer, laptops and tablets (iOS & Android).
• Perform computer diagnostic and troubleshooting processes to resolve network, hardware, and software errors.
• Perform PC maintenance, hardware and software installation, upgrades, system support, equipment salvages, and inventory tracking.

Preferred skills:

• Strong understanding of computer hardware and software, including Windows operating systems.
• Experience with troubleshooting common computer problems.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.

Why you should work for us:

• Benefits: City employees are entitled to unmatched benefits such as:
• A premium-free health insurance plan that saves employees over $10K annually.
• Additional health, fitness, and financial benefits may be available.
• A public sector defined benefit pension plan.
• A tax-deferred savings program.
• A robust Worksite Wellness Program.
• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security: More job security compared to private sector employment.

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.

Qualifications:

• A baccalaureate degree, from an accredited college including or supplemented by twenty-four (24) semester credits in cyber security, network security, computer science, computer programming, computer engineering, information technology, information science, information systems management, network administration, or a pertinent scientific, technical or related area; or
• A four-year high school diploma or its equivalent approved by a State's department of education or a recognized accrediting organization and three years of satisfactory experience in any of the areas described in "1" above; or
• Education and/or experience equivalent to "1" or "2", above. College education may be substituted for up to two years of the required experience in "2" above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. In addition, twenty-four (24) credits from an accredited college or graduate school in cyber security, network security, computer science, computer programming, computer engineering, information technology, information science, information systems management, network administration, or a pertinent scientific, technical or related area; or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience.

Salary Min: $63,079.00 Salary Max: $63,079.00