Academic Student Support Program Specialist

Academic Student Support Program Specialist

Zicklin Global Programs at Baruch College seeks an Academic Student Support Program Specialist to support the administration and delivery of our global partnership programs. The Specialist will advise students directly, provide faculty support, and support program operations. This role requires strong organizational skills, attention to detail, and the ability to collaborate effectively with students, faculty, multiple campus offices, and partner institutions. The Academic Student Support Program Specialist will report to the Associate Director of Global Programs.

Primary Responsibilities:

• Admissions and Student Advisement
• Coordinate with Undergraduate Admissions, International Student Services Center (ISSC), and partner institutions to ensure timely admission, onboarding, and enrollment of students.
• Advise students in our global programs on course registration through group and individual sessions (in person and virtual).
• Conduct academic progress audits, evaluate GPAs each semester, and identify students not meeting requirements.
• Process international student forms (e.g., reduced course load, Optional Practical Training applications) in collaboration with the ISSC.
• Advise students on transfer credits, academic policies, and internship/CPT/OPT eligibility.
• Serve as liaison between students, faculty, and campus offices to resolve academic and administrative issues.
• Collaborate with Zicklin Undergraduate Programs, Zicklin Graduate Programs, the Registrar’s Office, and academic departments on course scheduling, registration, and curriculum planning.
• Assist Associate Director in planning and implementing program orientation and academic support initiatives.
• Collaborate with and support the Zicklin Undergraduate Programs Office as needed for various student support activities.
• Faculty Support & Travel Coordination
• Assist with managing of faculty teaching assignments abroad, including gathering documentation, verifying schedules, and supporting visa/travel arrangements.
• Coordinate travel reimbursements and logistics in accordance with CUNY and Baruch policies.
• Events Support
• Complete purchasing forms for catering services and commodities and assist Associate Director in managing requests, purchase orders, receipts, etc.
• Coordinate with Facilities and Public Safety for event support
• Administrative Support
• Assist Associate Director in preparing invoices for partner schools and completing internal funds transfers.
• Collaborate with different units and offices to ensure seamless fund transfers.

Qualifications:

• Bachelor's degree and four years' related experience required.
• Preferred Qualifications:
• Experience fostering inclusive programming and supporting students from varied backgrounds
• Proficiency in Mandarin Chinese
• Strong interpersonal skills to foster effective communication and collaboration with students, external partners, and internal stakeholders
• Experience with tools such as Excel, Tableau, and Qualtrics to analyze students’ academic progress and program engagement, and feedback, and making data-informed decisions to improve student support
• Confidence in learning and utilizing new technology platforms to track student academic progress and program engagement
• Excellent organizational, prioritization, and problem-solving skills to manage a large workload, multiple priorities, and strict deadlines
• Proficiency in Microsoft Office applications

CUNY Title Overview:

Provides educational development activities supporting a targeted academic program. Assists in developing and preparing program offerings, curricula, guidelines, and related communications. Promotes program and advises students and College stakeholders on services, policies, and procedures. Advises faculty, counselors, tutors, administrators and others on program goals, activities, and best practices. Provides student services such as workshops, seminars, and advising sessions. Coordinates efforts of faculty, staff, and other service providers to monitor and assess utilization, student progress, and program effectiveness. Performs related duties as assigned.

CUNY Title: Higher Education Assistant

FLSA: Exempt

Compensation and Benefits: $74,490- $82,663; Salary commensurate with education and experience. CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

How to Apply:

Visit www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information. Candidates must attach a resume and cover letter. Closing date January 9, 2026.

Job Search Category: CUNY Job Posting: Managerial/Professional

Equal Employment Opportunity: CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer. Job ID 31533 Location Baruch College