Academic Student Support Program Specialist (online Student Success Coach)

Academic Student Support Program Specialist (Online Student Success Coach)

At Baruch College we believe that student success is everyone's responsibility. The online student success coach is a critical role responsible for providing comprehensive support to prospective and current graduate and adult (25+) undergraduate students. This position requires a strong commitment to student success and the ability to thrive in a fast-paced, dynamic environment. The ideal candidate will possess excellent interpersonal and communication skills, as well as a deep understanding of the online learning experience. This role operates primarily during afternoon, evening, and weekend hours to accommodate the diverse schedules of our student population. Additional or alternative Saturday and Sunday hours may be needed for special events with advanced notice. A hybrid work schedule is possible for this role.

Responsibilities:

• Provide pre-application guidance and support to prospective students, including information about programs, application system, admissions requirements, and financial aid options.
• Serve as a primary point of contact for enrolled students, offering general advising, career counseling, and support with time management, study skills, and goal setting.
• Escalate students to appropriate offices for additional support (when needed) and use a case management approach to student issues to ensure they receive support and that a resolution is reached.
• Proactively monitor student progress, identify potential challenges, and develop individualized support plans.
• Assist students with navigating the online learning environment, including troubleshooting technical issues and providing guidance on course materials and assignments.
• Facilitate workshops and online resources to promote student success and engagement.
• Engage and monitor the graduate online student community in Brightspace to strengthen student connections to Baruch and their peers.
• Work with a student support call center to ensure proactive outreach to prospective and current students.

Cross-Functional Support:

• Provide tier one support for admissions, advising, financial aid, bursar, registrar, and learning management system inquiries and liaison with the Baruch one stop shop (boss) and academic program offices.
• Collaborate with other departments to ensure a seamless student experience.
• Stay updated on policies, procedures, and system changes to provide accurate and timely information to students.

Data Management and Reporting:

• Maintain accurate and up-to-date student records.
• Collect and analyze student data to identify trends and inform program improvements.
• Prepare reports on student success metrics and outcomes.

Qualifications: Bachelor's degree and four years' related experience required. Preferred qualifications include a master's degree in counseling, higher education, or a related field, experience working with adult learners, and experience working with online learners.

Compensation and benefits: $74,490- $86,741; salary commensurate with education and experience. CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

How to apply: Visit www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the job id or title. Select "apply now" and provide the requested information. Candidates must attach a resume and cover letter.

Closing date: January 12, 2025 with review of resumes to begin immediately.

Job search category: CUNY job posting: managerial/professional

Equal employment opportunity: CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer. Job ID 31546 Location Baruch College