Telephone Service Technician

Telephone Communications Technician

Major Responsibilities:

• Under general supervision, maintain, install, inspect, test, move, alter, and repair telephone communications systems, low voltage electronic systems and related equipment including Citytime handscanners and associated cable and wiring.
• Serve as a technical resource person in the diagnosis and correction of computer, telephone and peripheral hardware problems, including scanners and printers.
• Conduct periodic inspections to determine proper utilization of Agency Desktop communications equipment to ensure complete compliance with work orders and proper installation.
• Respond in a timely manner to user concerns and problems.
• Provide IT related support at various sites throughout the five boroughs of New York City.
• Observe and control the operation of computer and peripheral equipment. Check indicators and determine proper functioning of equipment, ensuring timely and courteous service.
• Work with vendors to perform troubleshooting.

Work Location: Randall's Island, Manhattan

Minimum Qualifications:

• Four years of full-time, satisfactory journey-level experience, acquired within the last ten years, in the maintenance, installation, or repair of telephone communications systems and equipment; or
• Three years of full-time experience as described in "1" above, plus graduation from a recognized vocational or trade high school, with a major sequence of courses in electrical or electronic technology; or
• Two years of full-time experience as described in "1" above, plus an A.A.S. degree from a community college or 60 college credits in a major sequence of courses in electrical or electronic technology.
• Education and/or experience equivalent to "1", "2", or "3" above. License Requirement A Motor Vehicle Drivers License valid in the State of New York. Employees must maintain the license for the duration of their employment.
• Special Note To be eligible for placement in Assignment Level II, candidates must have, in addition to the minimum requirements, at least one year of experience in Assignment Level I or in a supervisory capacity.

Preferred Skills:

• A baccalaureate degree and two years of satisfactory full-time related IT service management, process management or operations experience.
• Strong customer service, communication and organization skills.
• Excellent interpersonal and teamwork skills.
• Wiring knowledge (running and making CAT5/6 patch cables) and a basic understanding of Ethernet hubs and switches.
• Working knowledge of IP routing, DNS, DHCP and LDAP.

55a Program: This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website.

Residency Requirement: Residency in New York City, Nassau, Orange, Rockland, Suffolk, Putnam or Westchester counties required for employees with over two years of city service. New York City residency required within 90 days of hire for all other candidates.

Additional Information: The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.