Service Manager, Construction Safety

Service Manager

The Service Manager will oversee the administrative support functions within the Construction Safety division, including but not limited to, administrative resolutions in the areas of Demolition, Scaffold, Excavation, Low-rise and Highrise, Site Safety, C-Hook notifications, and DOBNOW: Inspections; administrative coordination for sweeps conducted by Construction Safety Compliance and Construction Safety Enforcement; administrative coordination with Site Safety Plan Examination; and use of relevant databases. The Service Manager will report to the Director, Safety Standards and Guidance and perform the following functions: Implement program goals as interpreted by the Assistant Commissioner, Construction Safety and Senior Leadership. Articulate these goals to staff and ensure that staff adhere to these goals. Communicate potential issues in a timely manner to the Executive Staff and Operations leadership and implementation staff. Identifying areas for improvement and assisting in the development of recommendations for improvement and requirements for implementation of changes. Manage clerical supervisors. Ensure cross training in all operational areas and identifying training needs for staff. Provide immediate and hands-on customer service. Intervene on behalf of staff to handle difficult customer service inquiries. Identifying staffing needs and evaluate unit's work progress through review of daily and other routine reports. Manage and allocate the unit's administrative resources in response to service level needs. Prepare and utilize analytical reports. Assisting in coordination of implementation efforts for his/her units. Analyze administrative problems and identify alternative solutions.

MINIMUM SALARY: The minimum salary applicable to a candidate may vary by contractual provisions, including different rates for each year of service within Administrative Manager NM L2. For example, the incumbent rate for first year in the level is $85,842 and for after ten years in the level is $96,725.

REMOTE WORK: This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program.

To Apply: Visit Jobs NYC (cityjobs.nyc.gov) to view and apply for available positions. Search by agency (Department of Buildings), keywords, or for the specific Job ID #. NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED. ADM MANAGER-NON-MGRL FRM M1/M2 - 1002C

MINIMUM QUALIFICATIONS: 1. A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or 2. An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or 3. A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or 4. Education and/or experience equivalent to "1", "2" or "3" above. However, all candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in "1", "2" or "3" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the administrative, managerial, executive or supervisory experience described in "1", "2" or "3" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

PREFERRED SKILLS: Excellent written and verbal communication skills. Prior experience of working in Borough Operations or other administrative support areas. Strong organization and analytical skills. Ability to exercise discretion and initiative. Ability to multi-task and prioritize workload.

55a Program: This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement: New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information: The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.