Senior Director, Devops

Senior Director Of DevOps

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology. We are seeking a senior director of DevOps to lead our team, shape our DevOps strategy, and drive modernization and innovation. Reporting to the acting associate commissioner of application engineering in the OTI applications division, you'll oversee directors and technical managers working on mission-critical systems, leveraging cutting-edge technologies and cloud services. Your role includes cultivating strong leaders, mentoring staff, promoting innovation, optimizing development workflows, and enhancing cost efficiency in product delivery and maintenance. This is one of the most critical positions within the applications division. As senior director, you will manage over 50 staff members who perform some of the agency's most core technical functions, covering all custom, mobile, ServiceNow and COTS development and support, and including critical citywide systems such as 311, MyCity, and NYC.gov.

About our team: The DevOps team, part of the OTI applications division, manages and supports over 150 applications, tools, and services essential for the city of New York. These include both public-facing and internal web applications critical for the city's operations and communication with the public. We pride ourselves on employing modern technologies across our application portfolio, such as AWS, Azure, Azure OpenAI, containerization, Elastic, and Azure DevOps. Additionally, we build and maintain native mobile applications, and we expedite system development by leveraging SaaS products such as Microsoft Dynamics 365, Salesforce, and ServiceNow.

Responsibilities will include: Lead the application engineering DevOps unit, providing strategic direction and technical oversight. Drive the development and support of major initiatives within the applications division. Cultivate a collaborative culture and establish learning paths for team members. Develop and implement robust support models for all products and services deployed. Oversee the engineering, development, deployment, and support of on premise and cloud-based applications and services. Oversee the full lifecycle of application development and the delivery of complex product portfolios. Develop and execute strategies for ongoing infrastructure enhancement and upgrade. Ensure compliance with processes and procedures established by service management teams. Set scope and delivery expectations with business partners, product teams, and customers. Work closely with the application project management unit to ensure timely completion of software projects. Remove obstacles, close gaps, and manage and mitigate risks to ensure delivery on time, on budget, and with impeccable quality. Ensure high-quality talent, bench strength and succession planning through best practices in recruiting, selection, training, developing, and retaining IT professional staff. Manage special projects and initiatives as assigned.

Hours/shift: Day - due to the necessary management duties of this position in a 24/7 operation, the candidate may be required to be on call and work various shifts such as weekends and/or nights/evenings. Work location: Brooklyn, NY.