Operations Coordinator

Operations Coordinator

The New York City Department of Housing Preservation Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city's neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love. We maintain building and resident safety and health, we create opportunities for New Yorkers through housing affordability, and we engage New Yorkers to build and sustain neighborhood strength and diversity. HPD is entrusted with fulfilling these objectives through the goals and strategies of "Housing Our Neighbors: A Blueprint for Housing and Homelessness," Mayor Adams' comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion the largest in the city's history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City's complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.

The Division of Human Resources, led by the Assistant Commissioner of HR for the Department of Housing Preservation and Development, works closely with all offices to achieve the agency's mission. The Division of Human Resources includes the following operational units: Talent Acquisition, Civil Service, Payroll, Timekeeping, Benefits, Operations, Training and Development, and Employee Relations.

As the Operations Coordinator for the Division of Human Resources you will report directly to the Deputy Director of Training & Operations. In this role, and under limited supervision, the coordinator will play a key role in ensuring that core HR operations run smoothly and consistently across the agency. With wide latitude for independent judgment and initiative, the coordinator will help optimize onboarding, orientation, data tracking, and compliance processes, contributing to a streamlined, efficient, and supportive HR experience for all staff.

Your role will be to serve as a central support to the Division of Human Resources, ensuring that daily HR functions are carried out with consistency and accuracy. You will partner closely with colleagues across HR units, including Talent Acquisition, Civil Service, Payroll, Benefits, as well as various partners throughout the agency to deliver seamless operational support. Acting as the first point of contact for many internal processes, you will manage scheduling, track critical data, and coordinate communications that keep the division running smoothly. This role requires a balance of administrative precision, customer service, and proactive problem-solving, with opportunities to contribute to projects that improve efficiency and strengthen the employee experience at HPD.

Your responsibilities will include:

• Support onboarding activities, including scheduling, communication, and documentation for new hires.
• Coordinate logistics for new hire orientation sessions and assist with day-of facilitation.
• Assist with recruitment processes, including hiring package preparation and candidate outreach.
• Serve as a point of contact for HR inquiries and provide general administrative support.
• Track and process Freedom of Information Law (FOIL) and subpoena requests.
• Support internal events, training sessions, and special HR projects as needed.
• Maintain tracking systems, spreadsheets, and basic records to ensure process consistency.

Preferred skills:

• Strong organizational and time management skills.
• Excellent written and verbal communication abilities.
• Ability to manage multiple priorities and meet deadlines.
• Familiarity with onboarding, hiring, or HR administrative processes.
• Experience coordinating meetings, events, or trainings.
• Comfort working with confidential or sensitive information.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word, Teams).
• Experience using NYC systems including NYCAPS, PMS, CHRMS, and SmartRecruiters.
• Detail-oriented with a proactive, customer service–oriented approach.
• Team-oriented with the ability to work collaboratively across functions and departments.

Minimum Qualifications:

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or 2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or 3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.