Night Shift Supervisor - Data Center Operations

Night Shift Supervisor – Data Center Operations

FISA is seeking a highly motivated and experienced Supervisor to oversee the FISA-OPA Shift C operations team within the Shared Systems Division. The individual must be self-motivated with a positive attitude and be willing and able to work with job operations, application, infrastructure and facilities teams on day-to-day operational and longer-term strategic projects. The Data Center Operations Shift Supervisor will lead the team for their shift in the area of: printer operations and supplies; mailing/ inserter equipment; vendor communication for print equipment, off site tape storage operations; mainframe system operator functions of the data center equipment and print workspaces; quality control for check print/handling functions.

The Data Center Operations Shift Supervisor is an essential function of FISA-OPA and requires physical presence at the FISA-OPA data center(s). As an essential worker, the candidate is expected to work through transportation issues and develop alternate transportation plans when necessary. The individual will assist in the development of staffing plans to ensure coverage during normal and peak operational periods. In addition, the individual will fill in the operator role when necessary, in order to ensure a continuity of operations. This is a hands-on position. The 12 hour/day work schedule will be Mon-Wed or Thu-Sat (alternate week) (with a start time of no later than 7:30 pm till 8 am) to allow for review of turnover from the day shift. The individual will be required to provide onsite coverage on Sunday on a rotational basis. Infrequently, the individual may receive escalation calls on Sunday from onsite operators – when scheduled for Sunday offsite coverage.

Roles and Responsibilities: Roles and responsibilities of the Data Center Operations Shift C Supervisor are as follows:

• Mainframe System Operator Functions - Ensure the processes are followed to actively monitor mainframe online batch operations; monitor and respond to WTO commands; monitor certain JES queues; vary failed drives offline; start/stop started tasks (per schedule and request); reprioritize job class assignments for priority workloads.
• Coordinate and execute mainframe LPAR IPL's for their shifts.
• Printer Operations and Supplies Management - Ensure that supplies (envelopes, inserts, check stock, pre-printed forms, roll paper, box paper, etc) are available in the data center stock room in advance of schedule print jobs; liaison with facilities to ensure that supplies are moved from warehouse to print room floor.
• Coordinate periodic servicing, calibration and maintenance of the printer, cutter & un-winders; ensure that equipment is configured to provide redundancy for all critical print jobs.
• Under the direction of the Data Center manager: develop and monitor processes to log check print operations per audit requirements; perform root cause analysis on print equipment failures/errors (e.g., jams, bad cuts, etc.); create and update procedures for use of high-speed printers to accept jobs from Info print and mainframe print queues.
• Mailing/Inserter Equipment Management - Ensure that new / updated mail items are run through representative tests and meet FISA-OPA mailing standards (e.g., dimensions and use of AIMS for quality control, alignment with envelope windows, etc); test AIMS software upgrades.
• Management of Data Center Equipment and Print Workspaces - For work performed on the shift: escalate failure of infrastructure teams to abide by data center workspace policies; enforce procedures that ensure the print room and a clean / clutter free workspace; ensure that items to are discarded as appropriate for shredding; test print jobs are clearly labeled and / or discarded.
• Quality Control for Check Print/Handling Functions - The individual may be expected to author and update procedures for quality control of: check stock prior to printing; initial checks released to printer for alignment and first check imaged; end of the check run; storage of checks for handling in the morning; voided checks.
• The individual may be expected to author and update procedures for: use AIMS for reconciliation of expected print forms to inserted print forms; handling of print forms damaged during on auto-mailer; intake and counting of externally printed checks.
• Distribution and Courier Management - Coordinate distribution operations with the FISA-OPA Mailroom; OPA Check Distribution Units; FISA-OPA Quality Assurance teams; FISA-OPA Facilities (for transportation of large print jobs); Provide couriers instructions for delivery assignments to external sites

Preferred Skills/Experience:

• Knowledge of IBM Z series mainframe.
• Knowledge of TSO.
• Familiarity with Tape Auto Libraries
• Familiarity with large laser and MICR Ricoh/OCE printers and Tecnau equipment.
• Experience with UNIX Systems a plus.
• 10+ years managing large scale Data Center Operations.
• Knowledge of Neopost check inserter a plus.
• Excellent communication (oral and written), interpersonal, and organizational skills.
• Ability to work with limited supervision, and to manage multiple deadlines in a fast-paced, dynamic environment.
• Excellent troubleshooting, analytical and problem solving skills.
• We are looking for a self-motivated individual who will work well with other groups in an enterprise wide, large-scale matrix environment.

Minimum Qualifications:

• 1. A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi- tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or 2. A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in "1" above; or 3. A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described in "1" above; or 4. A satisfactory combination of education and/or experience equivalent to "1", "2",or "3" above. However, all candidates must have at least two years of full-time experience as described in "1" above

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.