IT Infrastructure Engineer

Network Engineer

The City of New York Department of Sanitation's Bureau of Information Technology (BIT) is responsible for the data processing functions and operations of systems that provide operational, analytical and managerial support functions, as well as IT resource management, for DSNY. Working closely with owner/client bureaus within the agency, BIT develops and implements both custom and packaged applications, and maintains the requisite technical infrastructure, using in-house project resources and hired consultants. We encourage innovation, creativity, and think outside of the box attitude when solving complex problems and implementing new solutions. BIT is seeking a Network Engineer, able to support and troubleshoot network support-related issues in a fast-paced, large public sector organization. In this role, the Network Engineer will travel and work at the 70+ DSNY locations across the 5 boroughs and work closely with key IT management, to provide support for the DSNY network and related equipment. This includes the responsibility of all procedures related to the identification, prioritization, and resolution of incidents, including the monitoring, tracking and coordination of related issues. The Network Technician is also responsible for assisting the Network Managers in planning, designing, and analyzing the organization's Network infrastructure while ensuring high levels of availability. Responsibilities include, but are not limited to:

• Create and maintain documentation as it relates to network configuration, processes, and service records.
• Help develop, implement and maintain policies, and procedures, for network infrastructure.
• Perform onsite analysis, diagnosis, and resolution of complex network problems, and recommend and implement corrective solutions.
• Install, configure, test, maintain, monitor, and troubleshoot network-related hardware and software in order to deliver required network service levels.
• Collaborate with other technicians/network administrators to ensure efficient operation of the company's network environment.
• Prepare tests and applications for monitoring network performance, then provide performance statistics and reports.

Minimum Qualifications

1. A baccalaureate degree from an accredited college and four years of satisfactory full-time experience related to the projects and policies required for the particular position; or, 2. Education and/or experience which is equivalent to "1" above.

Preferred Skills

The successful candidate should possess the following:

• NYS Driver's License and the ability to drive during all hours/shifts are required
• Excellent technical knowledge of Network hardware, including Cisco, HP, Fortinet and others
• Hands-on hardware troubleshooting experience
• Knowledge of various network monitoring and troubleshooting tools
• Able to read and understand technical manuals, procedural documentation, and OEM guides
• Ability to conduct research into all issues and products as required
• Effective interpersonal skills and relationship-building skills
• Strong written and oral communication skills
• Ability to present ideas in user-friendly language
• Understanding of the organization's goals and objectives
• Analytical and problem-solving abilities, with keen attention to detail
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, public sector, collaborative environment
• Strong customer-service orientation
• Ability to work off hours and on call schedule

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website.

Residency Requirement

New York City Residency is not required for this position.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.