Intake And Registration Supervisor For The Division Of Emergency Housing Services

Intake And Registration Supervisor/Associate Real Property Manager L-2

About the Agency: The NYC Department Housing Preservation & Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city's neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love. - We maintain building and resident safety and health - We create opportunities for New Yorkers through housing affordability - We engage New Yorkers to build and sustain neighborhood strength and diversity. HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams' comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion the largest in the city's history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City's complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth. Your Team: The Office of Enforcement and Neighborhood Services (OENS) lead the agency's effort to work closely with other HPD divisions and outside community partners to identify buildings in distress, assess and develop appropriate strategies to address those properties and work closely with responsible owners to develop a plan to improve conditions and return buildings to firm financial footing and physical health. OENS uses enforcement tools within its Division of Code Enforcement, Housing Litigation Division, Emergency Operations and Enhanced Enforcement, and the Division of Neighborhood Preservation to ensure compliance with legal and regulatory obligations. The Office of Enforcement and Neighborhood Services is composed of seven divisions: Data Management & Technology (DMT), Division of Neighborhood Preservation (DNP), Administration & Internal Compliance (AIC), Housing Litigation Division (HLD), Division of Code Enforcement (DCE), and Emergency Operations and Enhanced Enforcement Division (EOD) and Division of Emergency Housing Services (EHS).

Your Impact: The selected candidate will perform as the Intake and Registration Supervisor/Associate Real Property Manager L-2. You will be a supervisor and perform a variety of administrative functions in the Division of Emergency Housing Services (EHS)

Your Role: As the Intake and Registration Supervisor/Associate Real Property Manager L-2 in the Division of Emergency Housing Services (EHS), your role will include, but not be limited to, the following:

Your Responsibilities:

• Monitor the intake and registration process to ensure compliance with program rules and regulations.
• Troubleshoot difficult client cases and explore alternative housing options with clients.
• Supervise intake staff, including the review and auditing of work products and performance.
• Conduct daily check-in team meetings and evaluates staff for overall training needs.
• Research and/or obtains vacate orders from city agencies as needed.
• Coordinate with contract vendors on first response and immediate housing needs.
• Negotiate for extended stays with vendors as needed.
• Coordinate with other internal HPD divisions, other city agencies and client advocates to ensure consistent and compliant service delivery.
• Negotiate with landlords and property owners around relocation assistance.
• Secure rent rosters as needed.
• Prepare, maintain and create varied detailed reports as directed by the Program Director.
• Perform other duties as assigned.
• Supervising intake and application processes, occupancy levels (shelter space), leasing of space, and relocation activities.
• Managing and negotiating with landlords, tenants, and housing providers.
• Overseeing staff engaged in relocation, property management, and field operations.
• Preparing reports and maintaining databases on housing and relocation activities.
• Coordinating with community groups, property owners, housing companies, and city agencies.

Preferred Skills:

• Extensive experience in tenant relocation activities, including case management, eligibility determinations, and supporting households in identifying alternative housing options.
• Strong knowledge of relocation programs, NYC housing programs, and compliance requirements.
• Proven ability to manage complex relocation cases and resolve issues in accordance with applicable regulations.
• Demonstrated supervisory skills, including staff training, coaching, auditing, and performance evaluation.
• Strong negotiation skills with landlords, property owners, and vendors to secure relocation assistance, extended stays, and housing placements.
• Experience coordinating relocation efforts with city agencies, internal divisions, and advocacy organizations to ensure consistent and client-centered service delivery.
• Skilled in preparing, maintaining, and analyzing relocation reports and program data.
• Excellent organizational and time management skills with the ability to handle multiple cases simultaneously.
• Clear and effective written and verbal communication skills, with attention to detail and accuracy.
• Demonstrated ability to lead daily team meetings, assess staff training needs, and promote a collaborative work environment.
• Adaptability and sound judgment in responding to changing housing and relocation needs.
• Strong interpersonal skills with a client-focused, culturally sensitive approach.
• Proficiency in Microsoft Office Suite - Bilingual or multilingual abilities preferred.

Minimum Qualifications:

1. A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience in the following: management of residential, commercial, industrial, or waterfront properties, including both renting and operating; or site management or tenant relocation activities in connection with housing or with reconstruction/rehabilitation projects. Such experience must include at least one year of experience supervising other real estate management agents; or 2. A baccalaureate degree from an accredited college and two years of experience described in "1" above, including the one year of experience supervising other real estate management agents; or 3. A satisfactory combination of education and/or experience equivalent to "1" or "2" above. However, all candidates must have the one year of experience supervising other real estate management agents. Education may be substituted for experience on the basis of 60 semester college credits for one year of acceptable experience. To be acceptable, experience in property management must have included both renting and operating the managed properties. Experience in renting must have included interviewing prospective tenants, qualifying tenants' income and background, and/or assuring that vacancies are ready for occupancy. Experience in operating must have included overseeing maintenance and repair of building operating systems, and overseeing staff to assure that necessary work is properly completed. To be acceptable, experience in site management must have included on-site rental and maintenance of buildings. To be acceptable, experience in relocation must have included negotiation with tenants to surrender leases for cash consideration or for an alternative site, and determining tenant eligibility for benefits.

55a Program: This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement: New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information: The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.